Bilingual Customer Success Coach - Spanish/English (LATAM)

Shiji Group; Madrid; Híbrido; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading software supplier in hospitality seeks a vibrant Customer Success Coach to work with LATAM markets from their office in Barcelona. The ideal candidate will have Customer Support experience and be able to analyze customer behavior metrics. Responsibilities include training clients on ReviewPro tools, monitoring client engagement, and collaborating with teams. The position offers flexible working hours, a hybrid work model, and perks such as free coffee and fresh fruit.

Servicios

Free coffee, tea & fresh fruit at the office

Flexible working hours

Hybrid model of work

Brand new office located in Barcelona's city center

Formación

• Native level of Spanish language and fluent in English.
• Preferably, you have experience in Customer Success role.

Responsabilidades

• Provide training to our clients on the ReviewPro tool and best practices.
• Monitor client engagement and happiness levels regularly.
• Support the renewal process with Customer Success and Sales Teams.

Conocimientos

Customer Support experience

Ability to analyze customer behavior metrics

Proactive communication

Collaboration with teams

Descripción del empleo

A leading software supplier in hospitality seeks a vibrant Customer Success Coach to work with LATAM markets from their office in Barcelona. The ideal candidate will have Customer Support experience and be able to analyze customer behavior metrics. Responsibilities include training clients on ReviewPro tools, monitoring client engagement, and collaborating with teams. The position offers flexible working hours, a hybrid work model, and perks such as free coffee and fresh fruit.