Bilingual Customer Service Operations Lead (Remote)

leadtech; España; Híbrido; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading technology company is seeking an Operations Manager to enhance the customer service experience through effective leadership and collaboration with various teams. Key responsibilities include improving customer engagement, managing team performance, and maintaining accurate records. The ideal candidate has a strong customer service background, speaks English and Spanish fluently, and has experience in a similar role.

Servicios

Competitive salary

Flexible schedule

Top-tier private health insurance

25 days vacation plus birthday off

Office perks with free snacks and coffee

Formación

• At least 2 years in a similar role, Background in Call Center valued.
• Strong collaborative work style and strategic vision.
• Accustomed to lead and prioritize according to business needs.

Responsabilidades

• Support the Customer Service Director in leading the Customer Service Experience.
• Enhance team efficiency according to business needs.
• Ownership of customer issues and follow problems through to resolution.

Conocimientos

High level of English and Spanish

Customer Service oriented

Good knowledge of Excel

Strong analytical capability

Great verbal and written communication skills

Provable experience in team leadership

Herramientas

Customer Service software

AI tools

Descripción del empleo

A leading technology company is seeking an Operations Manager to enhance the customer service experience through effective leadership and collaboration with various teams. Key responsibilities include improving customer engagement, managing team performance, and maintaining accurate records. The ideal candidate has a strong customer service background, speaks English and Spanish fluently, and has experience in a similar role.