Bilingual Customer Experience Specialist — EN/ES

Satorisan; Vitoria; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A contemporary footwear brand in Valencia is seeking a passionate Customer Service Specialist. This role involves supervising customer needs, ensuring satisfaction, and collaborating for process improvement. The ideal candidate has a Bachelor's degree, strong communication skills in Spanish and English, and experience in customer service. Join a positive and committed team dedicated to making a difference.

Servicios

Join a project with soul and positive impact

Fast-paced start-up environment

Great working conditions

Formación

• Minimum of 1 year experience in Customer Service.
• Bachelor’s degree in relevant fields such as Advertising or Marketing.
• Fluency in Spanish and English; knowledge of Italian or German is a plus.

Responsabilidades

• Supervise customer needs and order control.
• Ensure customer satisfaction through effective incident monitoring.
• Identify main client needs to improve experiences and products.
• Collaborate for continuous improvement of processes and tools.

Conocimientos

Excellent written and spoken communication skills in Spanish

Excellent written and spoken communication skills in English

Experience in Customer Service

Medium level of Excel

Educación

Bachelor’s Degree related to Advertising, Marketing, Economics or similar

Descripción del empleo

A contemporary footwear brand in Valencia is seeking a passionate Customer Service Specialist. This role involves supervising customer needs, ensuring satisfaction, and collaborating for process improvement. The ideal candidate has a Bachelor's degree, strong communication skills in Spanish and English, and experience in customer service. Join a positive and committed team dedicated to making a difference.