Benelux Customer Service Manager (Dutch-Speaking) - Hybrid

Coty; Madrid; Híbrido; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading beauty company in Madrid seeks a Dutch-speaking Customer Service Manager to oversee day-to-day operations and ensure high-quality customer service. The ideal candidate will have excellent communication skills and substantial experience in customer service management. This role offers flexibility in work arrangements and various benefits, including health insurance and a company shop access.

Servicios

Flexibility (work from home up to 50%)

Ticket restaurant

Company products access

Health insurance

Formación

• Strong analytical and critical thinking skills.
• Ability to lead and motivate a team.
• Effective communication and influencing skills at a mid-management level.

Responsabilidades

• Oversee daily operations ensuring efficient customer service.
• Lead problem resolution for escalated issues.
• Monitor customer feedback and implement improvement strategies.

Conocimientos

Excellent communication skills in Dutch and English

Proficient in Customer Service software and CRM systems

Established Customer Service experience

Coaching team members

Data analytics tools

Educación

Degree in Business Administration or Supply Chain Management

Herramientas

SAP for Order Processing

Descripción del empleo

A leading beauty company in Madrid seeks a Dutch-speaking Customer Service Manager to oversee day-to-day operations and ensure high-quality customer service. The ideal candidate will have excellent communication skills and substantial experience in customer service management. This role offers flexibility in work arrangements and various benefits, including health insurance and a company shop access.