BaFin-Driven Complaints Compliance & Prevention Lead

N26 Inc.; Madrid; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Personal development budget

Work from home budget

Discounts for fitness & wellness

Language apps

Public transportation

Premium N26 account subscriptions

Job summary

N26 is seeking an analytical, regulatory-minded Complaints Compliance & Prevention Manager to lead governance, remediation, and the preventive control framework within our Complaints Management & Prevention team. You will own the end-to-end regulatory remediation roadmap, build a BaFin-compliant preventive RCA framework, and oversee Written Orders to ensure data quality and uniform compliance across all markets.

Strong English and German skills required.

Qualifications

• Experience in banking operations, regulatory compliance, or audit remediation.
• 2+ years leading people or major workstreams within complaint management or dispute resolution in a regulated financial institution.
• Deep knowledge of European and German banking regulations including MaBeschwer, MaComp BT 12, MaRisk AT 4.3.4 / AT 7.1, and PSD2 Article 101.
• Proven track record of executing complex regulatory remediations and managing cross-functional projects.
• Experience communicating with senior stakeholders across all levels of the organization.
• Understanding of case processing technology, customer interfaces, and ticketing platforms.
• Professional fluency in English and German.

Responsibilities

• Lead end-to-end delivery of the regulatory remediation roadmap with ToD/ToE milestones.
• Build, govern, and scale the preventive RCA framework with risk-based triggers.
• Maintain CMP’s Written Orders, procedures, and work instructions.
• Act as primary operational contact for 2LoD, 3LoD, and external regulators.
• Direct and mentor associates in a matrix structure with cross-functional alignment.

Skills

Regulatory compliance

Project leadership

Stakeholder management

Data literacy

English

German

Job description

N26 is seeking an analytical, regulatory-minded Complaints Compliance & Prevention Manager to lead governance, remediation, and the preventive control framework within our Complaints Management & Prevention team. You will own the end-to-end regulatory remediation roadmap, build a BaFin-compliant preventive RCA framework, and oversee Written Orders to ensure data quality and uniform compliance across all markets.

Strong English and German skills required.