AWWG Assistant Store Manager- Karl Lagerfeld Outlet Mallorca

BoF Careers; Inca; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading fashion group in Islas Baleares is seeking an Assistant Store Manager to enhance customer service, manage operations, and drive sales. The ideal candidate has at least 4 years of retail experience, with 2 years in a management role, and possesses strong leadership skills. The role offers opportunities for professional development within a dynamic and international working environment, along with attractive commission and brand discounts.

Servicios

Great international working environment

Opportunity to grow and develop professionally

Attractive commission system

Discount on the brands of the Group

Formación

• Minimum of 4 years of progressively responsible Retail experience, with a minimum of 2 years management experience.
• Advanced English language skills required.
• Broad experience in managing teams and creating the best environment at the store.

Responsabilidades

• Ensure excellent customer service and effective zoning on the shop floor.
• Manage and coordinate daily operations of the store and sales staff.
• Analyze sales performance and customer feedback to drive improvements.
• Support recruitment, development, and motivation of the team.

Conocimientos

Leadership skills

Customer service

Retail operations

Team management

Sales analysis

Descripción del empleo

Overview

Who We Are... AWWG is the global fashion group that integrates the brands Pepe Jeans London, Hackett, and Façonnable, and is the licensed distributor for Tommy Hilfiger, Calvin Klein, Donna Karan, DKNY and Karl Lagerfeld in Spain and Portugal.

At Karl Lagerfeld, we are driven by Karl's mantra: "Embrace the present and invent the future."

Always contemporary and forward-looking, the House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld.

We are the only fashion house that carries Karl's name on its door and we strive to live up to this responsibility in everything we do, every day, with the utmost joy and passion.

The project

As an Assistant Store Manager you will have the opportunity to join a strong and successful business with ambitious yet realistic growth plans. This position is responsible for achieving the sales and profit targets. You will manage and coordinate the daily operations of the store and sales staff and report the results of your work to the Store Manager. You will work continuously on improving the service quality in the store and ensure that a store ambience is achieved in line with the corporate identity.

What will the role entail?

• Sales & Customer Service: Ensure excellent customer service and effective zoning on the shop floor. Maintain company standards in all store areas (FOH, BOH) per brand guidelines. Provide feedback on customer service and support sales by monitoring and driving KPIs.
• Operations: Ensure compliance with Karl Lagerfeld operational guidelines. Oversee POS transactions, stock maintenance, and replenishment. Execute merchandising plans, campaigns, and promotions on time. Maintain correct pricing, signage, and a hazard-free environment. Prevent theft and ensure adherence to health & safety policies. Communicate and implement head office directives within the team.
• Commercial: Analyze sales performance and customer feedback to drive improvements. Assist in forecasting and merchandising strategies to boost sales. Monitor competition and anticipate customer demand.
• People Management: Support recruitment, development, and motivation of the team. Provide structure, coaching, and performance management. Manage absenteeism and ensure daily priorities are met.

What do we offer?

• Great international working environment.
• Opportunity to grow and develop professionally.
• Attractive commission system.
• Discount on the brands of the Group.
• Minimum of 4 years of progressively responsible Retail experience, with a minimum 2 years management experience
• Languages: English advanced.
• Broad experience managing teams and creating the best environment at the store. Leadership skills are key to success.
• Extensive experience and ability to lead the delivery of a high level of customer service.
• Retail operations, budgeting, planning, customer service, leadership and sales experience required
• Communicate honestly, openly and constructively

Qualifications

• Minimum of 4 years of progressively responsible Retail experience, with a minimum 2 years management experience
• Languages: English advanced
• Broad experience managing teams and creating the best environment at the store
• Leadership skills are key to success
• Extensive experience delivering a high level of customer service
• Retail operations, budgeting, planning, customer service, leadership and sales experience required
• Communicate honestly, openly and constructively