Aviation Quality & Service Improvement Lead

Airservices Australia; Vich; Presencial; EUR 56.000 - 80.000; Jornada completa

Descripción de la vacante

Airservices Australia seeks a Quality & Service Improvement Specialist to join the AFPD & AIM unit, supporting safety, accuracy and continuous improvement across key workflows. You will contribute to regulatory compliance, data management and system enhancements in a high‑performing environment.

Based in Canberra, Brisbane or Melbourne, the role requires strong analytical skills, experience with AFPD & AIM systems, GIS/CAD tools, and ability to communicate complex information clearly to

Formación

• Tertiary qualifications in aviation or related field, or 2+ years relevant industry experience.
• Strong knowledge and understanding of AFPD & AIM systems.
• Proficiency in data management, transformation and analysis tools such as SQL, Python and FME, with ability to automate workflows.

Responsabilidades

• Drive efficiencies and continuous improvement across AFPD & AIM workflow processes.
• Maintain and update documented procedures, registers and compliance records.
• Support compliance with ISO QMS, CASR Parts 173 & 175, ICAO SARPs and related standards.
• Maintain error reporting processes and training and competency checks to support quality assurance and continuous improvement.
• Assist with testing, evaluating and implementing system upgrades, development changes and operational enhancements.
• Help maintain Data Product Specifications and support data originators to meet regulatory requirements.
• Deliver accurate and timely support to AFPD & AIM team members.
• Contribute to system monitoring, issue tracking and liaison with vendors.
• Perform ad‑hoc tasks and support internal and external project requests.

Conocimientos

Aviation knowledge

SQL

Python

Data transformation

GIS

Cartography

Attention to detail

Communication

Educación

Aviation-related degree

Herramientas

SQL

Python

FME

ArcGIS

MicroStation

Descripción del empleo

Airservices Australia seeks a Quality & Service Improvement Specialist to join the AFPD & AIM unit, supporting safety, accuracy and continuous improvement across key workflows. You will contribute to regulatory compliance, data management and system enhancements in a high‑performing environment.

Based in Canberra, Brisbane or Melbourne, the role requires strong analytical skills, experience with AFPD & AIM systems, GIS/CAD tools, and ability to communicate complex information clearly to