Auditor Nocturno Hotel- Hotel Barceló Sants

AA Hotels & resorts Egypt; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A prominent hotel group in Barcelona is seeking an Auditor Nocturno to manage reception tasks and provide exceptional customer service to guests. The ideal candidate should have a degree in Tourism, at least two years of experience in the hotel sector, and a high level of English. This role offers competitive benefits including health insurance and exclusive discounts on hotel stays.

Servicios

Flexible work environment

Health insurance

Training programmes

Exclusive hotel discounts

Formación

• Minimum two years of experience in customer service and quality in the hotel sector.
• High level of English; other languages welcome.
• Knowledge of office suites and ISO standards is a plus.

Responsabilidades

• Organise all reception department tasks for guests.
• Check‑in and welcome guests; manage check‑out.
• Provide customer support in person and over the phone.
• Handle concierge and consignment services.
• Perform overnight audits.

Conocimientos

Customer service

English proficiency

Tourism quality knowledge

CRM knowledge

Educación

Degree in Tourism

Master’s in Marketing

Descripción del empleo

Auditor Nocturno Hotel – Hotel Barceló Sants

Location: Barceló Sants, Barcelona, Spain. Full‑time position.

Company Overview

Barceló Group is a family‑owned hotel chain, founded by Simón Barceló. With more than 270 urban and resort hotels across 24 countries, the group is the 2nd largest chain in Spain and one of the top 30 worldwide. It has been honoured as the “Best Hotel Management Company in the World” by the World Travel Awards. The group operates under four main brands: Royal Hideaway Luxury Hotels & Resorts, Barceló Hotels & Resorts, Occidental Hotels & Resorts, and Allegro Hotels.

Responsibilities

• Organise all reception department tasks for guests before arrival, during their stay, and at departure.
• Check‑in and welcome guests; manage check‑out and say goodbye.
• Provide customer support both in person and over the phone throughout the stay.
• Handle concierge and consignment services.
• Review reservations and ensure accuracy.
• Perform overnight audits.
• Carry out any additional duties assigned by the reception manager.

Qualifications

• Degree in Tourism, Master’s in Marketing or similar.
• Specific training in tourism quality.
• Minimum two years of experience in customer service and quality in the hotel sector.
• High level of English; other languages are welcome.
• Knowledge of office suites, hospitality, CRM, and ISO standards is a plus.

Your benefits

• Opportunity to work in a flexible, collaborative, and responsible environment.
• Access to tailored career plans and best training programmes in the market.
• Wide range of open training activities via the Barceló Campus e‑learning platform.
• Invitation to join Barceló Responsible, the corporate responsibility brand focused on social, economic, and environmental development.
• Exclusive discounts on hotels and travel for you, your family, and friends.
• Health insurance policy with numerous advantages and special conditions for the Barceló group.
• Ongoing discounts with leisure and free‑time companies.
• Special offers with product and service partners.