Audience Solutions Director

Ibope; Barcelona; Presencial; EUR 120.000 - 180.000; Jornada completa

Descripción de la vacante

Fifty5Blue is transforming global Audience Operations by standardising processes and introducing AI-enabled solutions. We are seeking a transformation leader to shape the future operating model and drive adoption of new capabilities across panel-related solutions.

You will lead cross-functional teams, align regional needs with global standards, and partner with COO/CTO to deliver scalable platforms, improve panelist journeys, and measure impact on recruitment, onboarding, engagement and

Formación

• Experience leading operational transformation across processes, systems and ways of working.
• Experience managing multidisciplinary teams across product ownership, operational design and process improvement.
• Proven ability to influence senior stakeholders, drive decisions and operate across multinational environments.
• Ability to understand complex workflows, panelist journeys and operational environments.

Responsabilidades

• Define and deliver the transformation roadmap across processes, products and enabling tools.
• Own Audience Operations product and process priorities, aligned to business objectives.
• Champion the panelist experience, using behavioural science and user research to redesign journeys and reduce friction across recruitment, onboarding, engagement and retention.
• Lead transition from legacy applications and local workarounds to scalable enterprise platforms, user-facing tools and AI capabilities.
• Partner with regional leaders to balance global standardisation with genuine local needs.
• Lead Product Owners and Process Excellence specialists, working closely with COO, CTO and senior operations leaders.

Descripción del empleo

Location: EMEA

Overview

Fifty5Blue is transforming global Audience Operations, replacing fragmented processes, local workarounds and legacy applications with a standardised, digital-first and AI-enabled operating model. We are seeking a transformation leader to shape the future operating model, drive adoption of new capabilities and make the panelist journey a core design principle across all panel-related solutions.

Key Responsibilities

• Define and deliver the transformation roadmap across processes, products and enabling tools
• Own Audience Operations product and process priorities, aligned to business objectives
• Champion the panelist experience, using behavioural science and user research to redesign poor journeys and reduce friction across recruitment, onboarding, engagement and retention
• Lead transition from legacy applications and local workarounds to scalable enterprise platforms, user-facing tools and AI capabilities
• Partner with regional leaders to balance global standardisation with genuine local needs
• Lead Product Owners and Process Excellence specialists, working closely with COO, CTO and senior operations leaders

Experience & Leadership

• Experience leading operational transformation across processes, systems and ways of working
• Experience managing multidisciplinary teams across product ownership, operational design and process improvement
• Proven ability to influence senior stakeholders, drive decisions and operate across multinational environments

Product, Process, Technology & User Experience

• Ability to understand complex workflows, panelist journeys and operational environments, including field-based applications and CRM-driven workflows
• Experience translating behavioural insights, user pain points and operational processes into product requirements and functional solutions
• Strong product ownership capability, including roadmap development, prioritisation and functional decision-making
• Ability to embed the panelist perspective into solution design, prioritisation, adoption, KPIs and operational performance management
• Experience with enterprise platforms, CRM, workflow tools, integrations, mobile applications or equivalent operational technology environments
• Understanding of AI capabilities and their practical application within operations

Operating Style & Mindset

• Proactive, resilient and comfortable operating in fast-moving environments
• Strong understanding of operational teams, including call centres, field operations, quality checking and local UAT

Stakeholder Management & Communication

• Excellent communicator, able to engage technical, non-technical and senior audiences
• Ability to communicate priorities, trade-offs and decisions with clarity
• Strong stakeholder management across operations, product, technology and commercial teams

Nice to Have

• Experience working with third-party systems integrators

Why Join Us

• Play a central role in transforming the largest area of our global business
• Define digital-first, user-centred solutions that improve operations, client outcomes and panelist journeys
• Partner with senior leadership across product, technology and operations