Associate Subscription Account Manager - Swedish speaking

Nutanix; Barcelona; Presencial; EUR 41.000 - 61.000; Jornada completa

Descripción de la vacante

Nutanix in Barcelona is seeking a Swedish-speaking Subscription Account Manager to nurture customer relationships, drive renewals and upsell opportunities. You will work in a hybrid setup, three days in the office and two remote, engaging with customers and channel partners to protect and grow the subscription base.

Ideal candidates have 1–3 years in customer success or renewal sales, fluency in Swedish and English, and familiarity with Salesforce and Excel to manage accounts and pricing

Formación

• 1–3 years in customer success or renewal sales.
• Experience maintaining customer relationships and lead qualification.
• Interest in IT infrastructure and outcomes.

Responsabilidades

• Achieve targets for retention and new opportunities.
• Collaborate with field org to plan territory and risk.
• Drive renewals and upsell via proactive communication.
• Maintain relationships with customers and channel partners.
• Prepare for calls by researching inventory and pricing strategy.
• Handle admin for accounts and renewals.
• Participate in cross-functional renewal projects.
• Demonstrate negotiation skills to boost satisfaction.

Conocimientos

Swedish language

English language

Negotiation

Renewal sales

Account management

Salesforce

Excel

Herramientas

Salesforce

Excel

Descripción del empleo

The Opportunity

Are you a proactive, Swedish-speaking professional with a passion for building strong customer relationships and driving renewals? If so, you'll thrive in our collaborative team environment in Barcelona, where you'll have the opportunity to engage directly with customers, leverage your negotiation skills for upselling, and enjoy flexibility in a hybrid work setup while contributing to our team's growth and success in the Swedish market.

About the Team

The subscription account management team at Nutanix is a dynamic and collaborative group based in Barcelona, Spain, focused on delivering exceptional customer success and renewal services. The team is driven by a strong mission to build lasting relationships with customers and drive the subscription cycle. With a culture that emphasizes teamwork, open communication, and trust-building, team members work closely with channel partners and field organizations to create a thriving ecosystem that enhances overall customer satisfaction.

You will report to the Hiring Manager, who emphasizes a leadership style that values collaboration and proactive engagement with team members. The manager seeks individuals who possess energy and enthusiasm, encouraging a culture of partnership and shared goals within the team. This role is set up as a hybrid position, requiring the new hire to work in the office three days per week while also allowing for flexibility to work remotely on the other days.

This position does not require any travel but there will be occasional customer facing meetings.

Your Role

• Achieve performance targets related to customer retention and new opportunity identification within the assigned territory.
• Collaborate with the field organization to develop and implement territory and risk mitigation plans.
• Engage with customers to drive renewals and upsell opportunities through proactive communication.
• Maintain and nurture ongoing relationships with customers and channel partners.
• Conduct customer calls and prepare by researching customer inventory and develop the pricing strategy.
• Manage administrative responsibilities related to customer accounts and renewal processes.
• Participate in cross-functional projects to enhance subscription management and renewal sales processes.
• Demonstrate strong negotiation skills and contribute to high levels of customer satisfaction.

What You Will Bring

• Fluent in Swedish and English, both written and spoken.
• Strong negotiation and problem management skills.
• Experience in maintaining customer relationships and lead qualification.
• Interest in IT infrastructure and their outcomes, with proficiency in Salesforce and Excel
• Ability to collaborate effectively with internal teams and channel partners.
• Energy and enthusiasm in customer interactions.
• Intellectual capacity to understand business dynamics.
• 1-3 years of experience in customer success, renewal sales, or account sales.

Pay Transparency: The OTE range for this position at commencement of employment is expected to be between EUR €41,000 and EUR €61,000 per year. Please note that OTE offered may vary depending on relevant objective factors, including market location, job-related knowledge, skills, and experience.

Nutanix is an equal opportunity employer.

Nutanix is an Equal Employment Opportunity and (in the U.S.) an affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [e-mail].