Associate Field Services Technician

Dtn (Data Transmission Network); Sevilla; On-site; EUR 35,000 - 52,000; Full time

Job summary

GE Healthcare in Spain seeks a Field Service Engineer to repair and maintain medical equipment models in the assigned area. You will build strong customer relationships to ensure satisfaction and equipment functionality as part of a global leader in medical technology.

The role requires independent work, strong technical skills, and fluency in English. You will engage in field service activities, account visits, and continuous quality improvements in line with ISO 9001 standards.

Qualifications

• Qualified Technician/ Engineer or equivalent professional experience in medical devices.
• Strong technical analytical skills.
• Ability to work independently with high standards.
• Customer-oriented attitude; excellent listening and interpersonal skills.
• Fluency in English.
• Valid driving license and active driving experience.

Responsibilities

• Maintain all models specific to a modality in the assigned area.
• Perform total system level trouble-shooting on complex multi-symptom problems.
• Communicate clearly with end-users and managers on equipment status; maintain customer satisfaction.
• Assist in Account Sales visits and identify Sales opportunities.
• Help grow business in the geographic area.
• Control warranty and PMS contract costs.
• Complete all administration tasks on time and maintain documentation.
• Lead in complex and multifunctional rooms; share best practices.
• Maintain ISO 9001 compliant quality systems as per policy.

Skills

Technical analysis

Fluent English

Independent work

Customer focus

Job description

Job Description Summary
As Field Service Engineer you will be responsible for repair and maintenance of all equipment models specific to a modality or modalities in the assigned area. Developing and maintaining strong interpersonal relationships with customers ensuring customer satisfaction and equipment functionality.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Key Responsibilities

• Maintain all models specific to a modality in the assigned area.
• Perform total system level trouble-shooting on complex multi-symptom problems.
• Communicate clearly with end-users and department managers on equipment status; maintain customer satisfaction.
• Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to account team.
• Assist in the growth and direction of business in geographic area.
• Responsible for Warranty and PMS contract cost control.
• Responsibly complete all administration tasks on time (e.g., ensure timely completion of FMI's and PMS inspections documentation for assigned accounts).
• Play a leading role in complex and multifunctional rooms.
• Share best practices.
• Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

Qualifications and experience

• Qualified Technician/ Engineer or equivalent professional experience in medical devices, advantage: relevant Field Service experience
• Technical analytical skills
• Ability to work independently with minimum supervision, high work standards and quality
• Customer-oriented attitude; deals tactfully and effectively with differences of opinion, excellent listening and interpersonal skills
• Fluency in English
• Valid driving license, active driving experience

Desired Characteristics

• High work standards and quality.
• Shows Initiative and motivation.
• Plans and organizes work effectively, self-motivated
• Excellent communication skills, listening skills, and interpersonal skills.