Assistant Waiter / Waitress Trainee

Mandarin Oriental; Madrid; On-site; EUR 25,000 - 35,000; Full time

Job summary

Mandarin Oriental in Madrid is seeking a food and beverage professional to ensure exceptional service and enhance guest experiences. Responsibilities include understanding and explaining the outlet’s offerings, maintaining high service standards, and upselling products. Ideal candidates will be studying for a Higher National Diploma in Hospitality and possess excellent customer service and bilingual skills in Spanish and English. A Spanish social security number is mandatory.

Qualifications

• Ability to understand guest needs and deliver superior customer service.
• Good command in Spanish & English; knowledge of other languages is an advantage.
• Must have a Spanish social security number.

Responsibilities

• Explain the outlet’s concept and food and beverage offerings to guests.
• Ensure mise en place is completed and maintain equipment and utensils.
• Upsell services and products to enhance guest experience and revenue.

Skills

Customer service

Understanding of food and beverage offerings

Bilingual in Spanish and English

Education

Higher National Diploma in Hospitality/Hotel/Business Management

Job description

The Company Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Group now operates or has under development 41 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.

The Hotel Renowned Parisian designers Gilles & Boissier have created a sophisticated residential design for 100 rooms and 53 suites, including several one-of-a-kind specialty suites, featuring unique design elements inspired by the hotel’s historic connections to the city, Spanish culture and art. With a stunning and meticulous restoration that celebrates César Ritz’s pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain’s most celebrated chefs and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city’s most luxurious hotel.

Responsibilities

• Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to guests.
• Ensure that mise en place is completed shift to shift and during service in order to provide an efficient service. This includes cleaning tasks in front and back of house as well as polishing and assembling of equipment.
• Be able to operate the required steps on the point of sales system in order to process food and beverage orders.
• Properly up-sell services and products to our guests always, enhancing service and generating increased revenue.
• Maintain all outlet equipment and utensils in good conditions by proper day to day handling of all applicable utensils and by carrying out required side duties as assigned.
• Assist in picking up all required stocks, including linen, beverage, dried goods and others and arrange them accordingly.
• Any other reasonable tasks as assigned by the restaurant manager.
• Create WOW moments to surprise and delight guests in the Restaurants through gestures and other actions.

Requirements

• Studying Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
• Ability to understand guest needs and to deliver superior customer service.
• Good command in Spanish & English, knowledge in other languages is an advantage.
• Mandatory to sign an agreement with your school or university.
• Also have a Spanish social security number.