Assistant Store Manager | Store Manager

TOD'S; Madrid; Presencial; EUR 28.000 - 40.000; Jornada completa

Descripción de la vacante

A luxury fashion brand seeks a Store Manager Assistant in Madrid. The candidate will assist in commercial development, manage sales performance, and ensure high standards of customer service. Ideal applicants will have 3-4 years of retail experience, at least 2 years in team management, and be fluent in Spanish and English.

Formación

• 3-4 years of store experience.
• At least 2 years of team management experience.
• Fluent in Spanish and English.

Responsabilidades

• Assist the store manager in commercial development.
• Implement sales policy and set sales objectives.
• Manage team and support new employee integration.
• Ensure compliance with brand image and customer service guidelines.
• Analyze sales reports and propose action plans.

Conocimientos

Team management

Customer service

Sales analysis

Visual merchandising

Communication

Luxury sales techniques

Descripción del empleo

Mission

Assist the store manager in the commercial development of the store, respecting brand image and customer experience within the store.

Responsibilities

Develop the store sales turnover:

• Implement TOD'S sales policy within the store
• Setting of sales objectives and periodic analysis of the results achieved
• Implementation of the selling ceremony in accordance with the Brand guidelines
• Highlighting of the store's products in accordance with the brand's visual policy and in collaboration with the visual merchandising department
• Set up CRM actions in order to develop the customer database
• Analyze sales reports and customer feedback
• Propose action plans in order to exceed the set objectives and increase sales turnover
• Ensure good stock management: control of restocking, participation in the organization of inventories and control of discrepancies, sell-through analysis
• Team management
• Participate in the organization of the activity of the store: planning, determine collective and individual actions
• Support and organize communication to store staff: lead daily briefings and other meetings, set and monitor individual goals, identify areas for improvement
• Participate in the integration of new employees: training in processes and procedures, various trainings, etc.
• Contribute to the motivation of the sales team: evaluate its employees and ensure the follow-up of development actions
• Ensure brand image: ensure that the store is perfectly displayed while respecting the visual identity of the Brand and the company’s commercial policy
• Ensure compliance with customer service guidelines: post-sales service management, customer requests, etc.
• Ensure compliance with operating rules and procedures within the store

Qualifications

3-4 years store experience

~2 years minimum team management experience

Luxury sales and hospitality techniques

Knowledge/sensibility of the world of luxury and fashion, and in particular of shoes

Fluent Spanish and English

Diversity & Inclusion

TOD'S Group promotes the values of inclusion and full equality between persons at all stages of an employment relationship. Therefore, in line with the principles of our Code of Ethics and the Policy for the Protection of Diversity, Equity and Inclusion, all qualified applicants will be considered, regardless of their gender, age, nationality, culture, religious belief and sexual orientation.