ASSISTANT FRONT OFFICE MANAGER

Hyatt Corporation; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A global hospitality firm is seeking an Assistant Front Office Manager in Barcelona, Spain. The role involves supervising the front desk operations, ensuring guest satisfaction, and supporting team development. Ideal candidates will have supervisory experience in the luxury hotel industry and fluency in Spanish and English. The position offers excellent perks including complimentary hotel nights and discounts.

Servicios

12 complimentary nights at Hyatt hotels

Discounts on Hyatt stays

50% discount on food and beverages

Employee cafeteria

Free access to a wellness platform

Continuous learning and development opportunities

Formación

• Experience in luxury hotel industry is preferred.
• Ability to work flexible hours based on hotel needs.

Responsabilidades

• Supervise daily front desk operations.
• Assist in hiring and onboarding of staff.
• Monitor team performance and provide coaching.
• Resolve guest complaints and ensure satisfaction.
• Oversee room inventory and cash handling.
• Ensure compliance with operational policies.

Conocimientos

Previous experience in supervisory roles

Strong leadership skills

Excellent communication abilities

Customer-oriented mindset

Problem-solving capabilities

Fluent in Spanish and English

Herramientas

Hotel management systems

Office software

Descripción del empleo

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"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

Position Summary
The Assistant Front Office Manager supports the Front Office Manager in leading and supervising the daily operations of the Front Desk department. This role is essential in ensuring exceptional guest experiences, maintaining high service standards, and driving operational efficiency. The position also contributes to team development, cost control, and revenue optimization.

Key Responsibilities

• Supervise daily front desk operations and ensure smooth service delivery.
• Assist in hiring, onboarding, and scheduling of front office staff.
• Monitor team performance and provide coaching and training.
• Resolve guest complaints and coordinate with other departments to ensure satisfaction.
• Oversee room inventory, billing accuracy, and cash handling procedures.
• Ensure compliance with brand standards and operational policies.
• Lead shift briefings and maintain clear communication across teams.
• Support implementation of service improvements and VIP procedures.
• Maintain order and cleanliness in the lobby and reception area.

Qualifications

• Previous experience in supervisory roles, preferably in the luxury hotel industry.
• Strong leadership and team development skills.
• Excellent verbal and written communication abilities.
• Proficiency in hotel management systems and office software.
• Customer‑oriented mindset with strong problem‑solving capabilities.
• Availability to work flexible hours based on hotel operational needs.
• Fluency in Spanish and English (oral and written).

What You Will Love About Us

• 12 complimentary nights per year at Hyatt hotels worldwide.
• Discounts on Hyatt hotel stays for you, your family, and friends from day one.
• 50% discount on food and beverages when dining as a guest at selected Hyatt hotels.
• Employee cafeteria.
• Free access to a multifaceted Wellness Platform focused on mental well‑being and personal growth.
• Continuous learning and development opportunities with clear career paths and promotion potential across Hyatt hotels worldwide.

At Hyatt, “We care for people so they can be their best.” Our values—Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing—guide everything we do. Joining Hyatt means becoming part of a global family of over 1,150 hotels in more than 70 countries, recognized as a Great Place to Work. We celebrate individuality and diversity, and we believe hospitality is more than a job—it’s a career for people who care.

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