Application Support Specialist

Omega CRM, A Merkle Company; España; Hybrid; EUR 42,000 - 66,000; Full time

Benefits offered by this job

Home Office

Health insurance

Trainings & Certifications

Flexible schedule

Public transport ticket

Job summary

Omega CRM, a Merkle Company, seeks a Systems Operations Specialist to join the ITMS SMHS team. You will serve as a developer on the DevOps Lectrona product team, analyzing, planning, implementing, and supporting Grants Funding and Early Access systems.

You will gather requirements, translate them into specifications, and ensure updates, documentation, and best practices are in place to deliver timely, high-quality releases for our global business partners.

Qualifications

• Fluent English, written and spoken.
• Experience writing prompts for AI systems.
• Degree in IT, CS or related field.
• 3+ years as a developer or similar role, preferably in global companies.
• Experience with cloud solutions: development, configuration, architecture basics.
• Experience in development, support, and maintenance of complex systems.
• Knowledge of Agile methodologies; ITIL is a plus.
• Familiar with JIRA or similar tools and ServiceNow or similar tools.
• Positive, self-sufficient, proactive attitude.

Responsibilities

• Be a developer supporting Grants Funding and Early Access systems and keep them compliant.
• Gather requirements and translate them into specs.
• Troubleshoot and maintain the system day-to-day.
• Apply updates and maintain system documentation.
• Design and implement IT best practices and processes.
• Provide production support to ensure availability and performance.
• Handle tickets related to Grants Funding and Early Access apps.

Skills

Fluent English

AI prompts experience

Cloud solutions

DevOps mindset

JIRA

ServiceNow

Agile methodologies

ITIL knowledge

Proactive attitude

Education

Bachelor's degree in Information Technology or Computer Science

Tools

JIRA

ServiceNow

Job description

Omega CRM Consulting is looking for a Systems Operations Specialist that would like to collaborate with one of the top global pharmaceutical companies.

The ITMS Strategic Marketing and Healthcare Solutions (SMHS) team is seeking an eager, motivated self-starter who wants to grow technically and is excited about proactively supporting systems in this domain. Expectation is that this individual will want to become the IT subject-matter expert (SME) for these systems, including hands-on development and configuration of these systems in order to deliver quality releases to our business partners in a timely fashion.

As a member of ITMS SMHS team, the individual will work for the DevOps Lectrona product team as a developer, being responsible for the analysis, planning, implementation, customization, enhancement, and support of the Grants Funding and Early Access systems.

Tasks & Responsibilities:

• Be a developer supporting the Grants Funding and Early Access systems by keeping them updated and compliant.
• Perform business analysis to gather requirements and other demands.
• Translate business requirements into specifications.
• Perform day to day troubleshooting and maintenance of the system.
• Apply updates to the systems as necessary.
• Create and maintain system documentation.
• Design and implement technology best practices, guidelines, and processes.
• Provide support as required to ensure the availability and performance for the solutions and their environments.
• Process/handle tickets created in the Service Management tool related to the Grants Funding and Early Access applications.

Skills & Experience

• Fluent English level, both written as verbal.
• Experience with writing prompts in AI (Artificial Intelligence).
• Degree (completed or in progress) in Information Technology, Computer Sciences, or related field.
• Skilled IT professional with at least 3 years of experience as a developer (or similar position), preferably in global companies or providing services in similar environments.
• Experience in cloud solutions: development, configuration, and basic architecture.
• Experience in development, support, and maintenance of complex systems.
• Knowledge of Agile methodologies (Scrum, DevOps desirable but not mandatory) and ITIL (change and incident management) will be a plus.
• Knowledge in JIRA or similar tools.
• Knowledge in Service Now or similar tools.
• Positive, self-sufficient, and proactive attitude is a must.

What do We offer

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
• Home Office.
• Flexible retribution (public transport ticket, Ticket restaurant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.