Application Support Analyst / IT Application Analyst

Capitole; Madrid; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading IT consulting firm in Spain is seeking both Junior Support Analysts and Senior Application Support Analysts to join their multicultural team. Responsibilities include supporting e-commerce applications and ensuring system reliability. Junior profiles require 1-2 years experience, while Senior roles require 3+ years. The company offers a competitive training budget, flexible working hours, and opportunities for professional growth in an international environment.

Servicios

1200 per year training budget

Flexible working hours

Private health insurance

Access to wellness and mental health support

Processing of work permit for family

Formación

• 1-2 years of experience for Junior profiles.
• 3+ years of experience for Senior profiles.
• Ability to manage and document requests in JIRA.

Responsabilidades

• Provide functional and technical support for e-commerce applications.
• Lead troubleshooting and root cause analysis.
• Support release management and UAT activities.

Conocimientos

Agile methodologies

SQL

Postman

Selenium

JIRA

GitLab

JavaScript

HTML

Cloud experience (AWS, Google Cloud)

Herramientas

Tridion CMS

SAP ERP

Google Analytics

SoapUI

Microsoft 365

Descripción del empleo

Capitole is one of the best IT consulting companies and the place you want to be. We believe in a different model, more human, with the employee in the center of our company.

Capitole Consulting keeps growing and we want to do it with you!

Are you passionate about technology and e-commerce? We are looking for IT professionals eager to grow in international environments. Depending on your experience, you may join as a Junior Support Analyst or a Senior Application Support Analyst, both contributing to the continuous improvement and stability of global web platforms.

• #Interesting projects. Cutting-edge technologies. Agile methologies
• #1200 per year training budget
• ⌚ Flexible working hours
• #More than 900 skilled professionals, from more than 27 nationalities
• #Private health insurance
• #Wellhub: access to fitness, wellness, and mental health support
• #Processing of the work permit for you to come to Spain with your family
• #Lots of amazing events
• #JIRA, GitLab, SQL / Oracle / PostgreSQL
• Selenium, Postman, JMeter
• Microsoft 365 (Teams, Planner, SharePoint)
• #Tridion CMS, SAP ERP, SEO, JavaScript, HTML, Google Analytics, SoapUI, and cloud experience (AWS, Google Cloud).
• #English : The first year will be full remote as part of Capitole. After that, you’ll join the client’s internal staff, transitioning to a hybrid model (2–3 days per week on-site at client offices).

#You’ll be part of a multicultural team responsible for supporting, optimizing, and evolving digital applications that drive our e-commerce operations. Working closely with business and technical stakeholders, you’ll help ensure system reliability, performance, and quality across environments.

#Provide functional and technical support for e-commerce and related applications.

Support release management and testing activities (SIT, UAT).

Manage and document requests, issues, and changes in JIRA.

For Junior Profiles (1–2 years):

Focus on incident resolution and application monitoring.

Gain exposure to SQL databases, Postman / Selenium testing, and version control (GitLab).

For Senior Profiles (3+ years):

Lead troubleshooting and root cause analysis across systems.

Manage small projects or enhancement initiatives.

Define test plans and oversee UAT execution.

Support change and risk management activities.

Knowledge of Agile / Waterfall methodologies

The employee will adhere to information security policies :

• Will have access to confidential information related to Capitole and the project they are working on.