Apple Channel Store Advisor, Madrid (Part-time) - Fixed-term

Apple; Madrid; Presencial; EUR 17.000 - 22.000; A tiempo parcial

Descripción de la vacante

Apple is seeking a Channel Store Advisor to support sales, merchandising and operations of an Apple Shop within a partner retailer. The role involves engaging customers, conducting product demonstrations and training partner staff while ensuring merchandising standards are met.

The schedule is 20 hours per week, including evenings and weekends, and the position is fixed-term. You will represent Apple in-store, share knowledge on Apple products, provide an exceptional customer experience, and

Formación

• 2+ years of related experience.
• Passion for helping customers and partners understand Apple technology.
• Curiosity for continuous learning and sharing knowledge.

Responsabilidades

• Represent Apple within a single partner store and help customers develop relationships with our brand.
• Share in-depth knowledge on Apple products directly to customers and work closely with partners.
• Provide an amazing customer experience by showcasing products, accessories and services.
• Proactively seek opportunities to expand awareness for new and existing customers.
• Stay up to date on initiatives impacting the customer journey and leverage this knowledge.
• Ensure Apple fixtures, product exposures and merchandising elements are up to date and maintained.
• Provide daily care and inspection and escalate issues for timely resolution.
• Educate customers by delivering product demonstrations and promoting Apple solutions.

Conocimientos

Customer service

Relationship building

Communication

Spanish fluency

Descripción del empleo

Summary

Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

As an Apple Channel Store Advisor, you will showcase your ambitious spirit as you play a key role in supporting the sales, merchandising and operations of an Apple Shop within a partner reseller store.

By building strong relationships with the partner’s staff and influencing their advocacy for Apple, you’ll help drive product knowledge, brand awareness, and sales success.

Through your influence, you will grow Apple business in the multi-branded store by providing excellent customer service, conducting product demonstrations to customers, and training partner staff while ensuring all our merchandising standards are met.

In this position, your work schedule will be based on business needs and will require you to work 20 hours per week, including evenings and weekends.

This is a fixed-term role.

Description

In this role, you will:

• Represent Apple within a single partner store and help customers develop relationships with our brand.
• Share your in-depth knowledge on Apple products directly to customers, work closely with partners, and create new owners of our products.
• Provide an amazing customer experience by showcasing our products, accessories, and services.
• Proactively seek opportunities to expand awareness for new and existing customers.
• Leverage your curiosity for technology and stay up to date on initiatives impacting the customer journey.
• Ensure that all Apple fixtures, product exposures, and merchandising elements in the store are up to date and maintained according to Apple's standards.
• Provide daily care and inspection according to guidelines and **escalate** issues for timely and effective resolution.
• Educate customers by delivering individual and group product demonstrations, sharing the latest sales promotions, and encouraging adoption of the Apple platform.

Minimum Qualifications

• Mnimum of 2 years of related experience.
• Passion for helping customers and partners understand how Apple technology can enrich lives.
• Curiosity for continuous learning and eagerness to share knowledge with others.
• Outstanding customer focus.
• Excellent communication skills.
• Ability to educate and inspire others.
• Solid relationship building skills with the ability to become a trusted business partner at a single point of sale.
• Fluency in Spanish and ability to communicate in English.

Preferred Qualifications

• High level of integrity, trust, and accountability.
• Strong self motivation and ability to work independently in a fast-paced, constantly changing environment.
• Effective time management including ability to multitask, organize, and prioritize tasks.
• Ambition for driving sales results and recommending Apple solutions is desirable.
• Background in direct sales or solution-based selling is a plus.

At Apple, we're not all the same. And that's our greatest strength. We draw on the differences in who we are, what we've experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Role Number: 200677607-1813