ES - Specialist: Seasonal, Part-time

Apple; Madrid; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

Apple is seeking Retail team members in Madrid to provide exceptional customer service by understanding customer needs and effectively presenting Apple products and services. As part of a collaborative environment, you will educate customers and support peers while maintaining inclusivity. Qualifications include availability to work varied schedules and proficiency in the local language. Join Apple to be part of a team that values diversity and accessibility.

Formación

• Availability to work based on business needs, including nights and weekends.
• Proficiency in the local language (both written and spoken).

Responsabilidades

• Deliver excellent service by understanding customer needs and presenting products.
• Proactively stay updated on Apple’s products and purchase options.
• Support peers and assist in customer service tasks as needed.
• Contribute to an inclusive environment by respecting differences.

Conocimientos

Customer service skills

Knowledge of Apple products

Effective communication skills

Teamwork

Curiosity and willingness to learn

Descripción del empleo

Summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Description

Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.

Understand and proactively stay up to date on Apple’s products, services, purchase options, and Product Zone sales processes.

Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.

Maintain accuracy and follow guidance.

Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.

Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.

Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• You should also be proficient in the local language, both written and spoken (sign language supported).

Preferred Qualifications

• You can:
• Demonstrate knowledge of Apple products and services.
• Personalize solutions based on customer needs, and effectively communicate them.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be curious and open to learning from others and helping each other grow.
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Be trusted with sensitive or confidential information, keeping with Apple’s core values.

At Apple, we're not all the same. And that's our greatest strength. We draw on the differences in who we are, what we've experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace.