AI/LLM Product Support Engineer — Hybrid Contract (to 2026)

Hyperproof; Madrid; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading deep-tech company in Madrid is seeking a Product Support Engineer to provide customer-facing technical support on cutting-edge AI solutions. The ideal candidate will have a strong technical background, especially in troubleshooting APIs and familiarity with Large Language Models. This fixed-term contract role offers competitive compensation, flexible working hours, and the opportunity to work in a hybrid environment. Join a company recognized for its groundbreaking technology transforming AI deployments worldwide.

Servicios

Competitive annual salary starting from €45,000

Signing bonus

Retention bonus

Relocation package

Formación

• Strong technical background with experience in troubleshooting APIs, SDKs, or software integrations.
• Familiarity with AI/ML concepts, particularly Large Language Models and model deployment.
• Proficiency in Python and experience with APIs.

Responsabilidades

• Provide first‑line technical support with varying complexity.
• Investigate and resolve customer‑reported issues.
• Collaborate with engineering teams to elevate complex technical problems.

Conocimientos

Strong technical background

Experience in troubleshooting APIs

Familiarity with AI/ML concepts

Proficiency in Python

Excellent communication skills

Educación

Bachelor’s degree in Computer Science, Engineering, or related field

Descripción del empleo

A leading deep-tech company in Madrid is seeking a Product Support Engineer to provide customer-facing technical support on cutting-edge AI solutions. The ideal candidate will have a strong technical background, especially in troubleshooting APIs and familiarity with Large Language Models. This fixed-term contract role offers competitive compensation, flexible working hours, and the opportunity to work in a hybrid environment. Join a company recognized for its groundbreaking technology transforming AI deployments worldwide.