AI Linguist

sabio; Madrid; Presencial; EUR 42.000 - 62.000; Jornada completa

Descripción de la vacante

Sabio Group in Madrid is seeking an AI Linguist to join our customer service bot/AI agent team for contact center environments.

You will craft user intents, dialogue flows, prompts and linguistic resources; train and evaluate NLU/LLM‑based components; and continuously optimize performance and customer experience in Spanish.

This role offers the opportunity to work with world‑class clients, contribute to multilingual support, and grow with Europe’s CX transformation leader.

Responsabilidades

• Requirements gathering
• Conversation design
• Development
• Unit & integration testing
• Deployment
• Post-production support

Descripción del empleo

Overview

At Sabio Group, we’re dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest‑growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.

Job

The AI Linguist will join our customer service bot/AI agent development team for contact center environments, contributing across the full project lifecycle.

Responsibilities

• Requirements gathering
• Conversation design
• Development
• Unit & integration testing
• Deployment
• Post‑production support

You will craft user intents, dialogue flows, prompts/guardrails, and linguistic resources; train and evaluate NLU/LLM‑based components; and continuously optimize performance, accuracy, and customer experience in Spanish (and other supported languages).