AI Growth Ops: QA & Platform Reliability

Kraken; España; On-site; EUR 45,000 - 75,000; Full time

Job summary

Kraken is seeking a QA Operations professional to own day-to-day QA for its internal growth platform. You will test new releases, document bugs with clear steps, and ensure compliance with defined checklists across engineering, product, and operator teams. A strong eye for detail and experience with data dashboards are essential.

You will collaborate with engineers and product teams, maintaining test plans and release notes while improving QA processes and performance metrics across the platform.

Qualifications

• Experience in QA, testing, operations, support, or analytics for software products or complex systems.
• Exceptional attention to detail and structured testing approach.
• Clear written communication and ability to follow test plans.

Responsibilities

• Own day-to-day operations and QA for the internal growth platform.
• Test platform releases, rule changes, and edge cases; run regression checks.
• Document bugs with steps, severity, and impact; verify fixes.
• Monitor platform performance and agent activity; escalate issues.
• Manage approval queues daily to keep work moving.
• Check agent output against checklists; flag ambiguities or risks.
• Write and maintain test plans, QA checklists, runbooks, and release notes.

Skills

QA experience

Attention to detail

Test planning

Documentation

Data literacy

AI tools

Prompt engineering

Reliability

Tools

Jira

Mixpanel

Job description

Kraken is seeking a QA Operations professional to own day-to-day QA for its internal growth platform. You will test new releases, document bugs with clear steps, and ensure compliance with defined checklists across engineering, product, and operator teams. A strong eye for detail and experience with data dashboards are essential.

You will collaborate with engineers and product teams, maintaining test plans and release notes while improving QA processes and performance metrics across the platform.