Aftersales Technician Support (f / m / d)

PALFINGER AG; Loeches; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A global technology and engineering company is seeking an After-Sales Technical Support Specialist in Loeches, Spain. This role involves providing specialized technical support for hydraulic cranes and lifting equipment, ensuring maintenance and customer satisfaction. Ideal candidates will have a degree in a related field and experience in after-sales service, coupled with strong technical skills and fluency in Spanish and English. Competitive benefits and a supportive work environment are offered.

Servicios

Competitive salary package

Medical insurance

Inspiring Benefits platform

PALFit Action program

Fresh fruit weekly

Access to Udemy courses

Real-world project experience

Dedicated mentor support

Collaborative culture

Formación

• 3+ years of experience in after-sales service or maintenance of heavy machinery.
• Strong technical expertise in mechanics, hydraulics, and electronic systems.

Responsabilidades

• Provide remote and on-site technical support to the dealer network.
• Monitor and manage follow-ups on service campaigns.
• Translate and distribute technical documentation.
• Participate in training sessions to enhance technical expertise.
• Deliver hands-on technical training to dealer personnel.

Conocimientos

Technical expertise in mechanics

Proficiency in hydraulics

Diagnostic tool troubleshooting

Exceptional customer service

Teamwork and collaboration

Fluency in Spanish (C1)

Fluency in English (C1)

Educación

Degree in Mechanical, Electronic, or Industrial Engineering

Descripción del empleo

At PALFINGER, we have been lifting goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions. Our success is based on the tireless efforts of our approximately 12,350 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.

Join our After-Sales Department as an After-Sales Technical Support Specialist (f/m/d), delivering specialized technical support both remotely and on-site. You’ll ensure seamless performance and maintenance of Palfinger equipment—hydraulic cranes, polybooms, and aerial platforms—while upholding our commitment to excellence and driving exceptional customer satisfaction.

YOUR RESPONSIBILITIES

• Provide remote and on-site technical support to the dealer network to ensure equipment operates efficiently
• Monitor and manage follow-ups on service campaigns and specific action items
• Translate and distribute technical documentation to the relevant stakeholders
• Participate in training sessions in Spain and Austria to maintain and enhance technical expertise
• Deliver hands-on technical training covering repair and commissioning of equipment to dealer personnel as needed

YOUR QUALIFICATIONS

• A degree in Mechanical, Electronic, or Industrial Engineering, or a related field, with at least 3 years’ experience in after-sales service or maintenance of heavy machinery
• Strong technical expertise in mechanics, hydraulics, and electronic systems, including troubleshooting with diagnostic tools
• Proven ability to provide exceptional customer service, managing complex situations under pressure while ensuring quality standards both remotely and on -site
• Excellent teamwork skills with a collaborative mindset and focus on achieving shared goals
• Fluency in Spanish (C1) and English (C1 level) both spoken and writen

WE OFFER

• Comprehensive Benefits: Competitive salary package, medical insurance, and access to the Inspiring Benefits platform with exclusive discounts and perks
• Well-being & Lifestyle Support: PALFit Action program, fresh fruit weekly at all office locations , and a positive, friendly work environment
• Learning & Development: Access to 21,000+ Udemy Business courses, technical and professional skill-building, and various training opportunities
• Real-World Experience: Hands-on involvement in real projects from day one, with guidance from a dedicated mentor
• Collaborative Culture: Integration into a proactive, supportive team that values open communication and teamwork

Are you interested in the position and still have questions? Please do not hesitate to contact us.