Aftersales Director, Spain - Service & Growth Lead

Cornerstone Global Partners (CGP Group); España; Presencial; EUR 80.000 - 100.000; Jornada completa

Descripción de la vacante

A leading automotive dealership group in Spain is seeking an Aftersales Director to lead national aftersales operations. This role is crucial in ensuring service quality and customer satisfaction across all dealerships. The ideal candidate will have over 10 years of experience in aftersales management within the automotive industry and be fluent in both Spanish and English. This position offers an excellent opportunity to drive operational excellence and enhance brand reputation.

Formación

• 10+ years of leadership experience in aftersales or service operations within the automotive industry.
• Strong knowledge of aftersales processes, KPIs, and OEM network management.
• Fluent in Spanish and English; additional European languages are an advantage.

Responsabilidades

• Develop and execute the aftersales strategy across Spain.
• Oversee service, parts, and body shop operations.
• Drive operational excellence and customer experience.
• Collaborate closely with Sales, Marketing, and Finance.

Conocimientos

Leadership

Customer satisfaction

Service operations

Analytical skills

Educación

Bachelor’s or Master’s degree in Automotive Engineering, Business Administration, or related field

Descripción del empleo

A leading automotive dealership group in Spain is seeking an Aftersales Director to lead national aftersales operations. This role is crucial in ensuring service quality and customer satisfaction across all dealerships. The ideal candidate will have over 10 years of experience in aftersales management within the automotive industry and be fluent in both Spanish and English. This position offers an excellent opportunity to drive operational excellence and enhance brand reputation.