AFC Operations Excellence Specialist

N26; Madrid; Presencial; EUR 28.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career growth

Personal development budget

Work from home budget

Wellness discounts

Language apps

Public transportation

Premium account access

Additional annual leave

Descripción de la vacante

N26 is seeking an Excellence Specialist to join our AFC Operations team in Madrid. This entry-level role focuses on monitoring performance metrics, maintaining documentation, and supporting process optimization across Fraud, Sanctions, and Financial Crime operations.

You will gather KPIs, assist in dashboards and leadership presentations, and perform data checks to ensure accuracy. The role offers strong growth within fintech operations and cross-functional exposure.

Formación

• 0–2 years of experience in business operations, fintech, analytics or process support.
• Solid foundation in Excel / Google Sheets; eager to learn data tools (SQL, Looker, Tableau).
• High attention to detail, organized, proactive problem-solver with good communication.
• Fluent spoken and written English; comfortable with international cross-functional teams.
• Bachelor’s degree in Business, Economics, Finance, Engineering or related field.

Responsabilidades

• Gather, update, and compile weekly/monthly AFC performance KPIs and SLAs.
• Prepare routine performance packs, dashboards, and leadership presentations.
• Perform basic data checks to ensure high reporting data accuracy.
• Track operational workflows and maintain SOPs; log feedback and follow-ups.
• Support workforce tracking and capacity planning discussions with leads.
• Assist governance coordination, audit readiness materials, and action-item tracking.

Conocimientos

Excel / Google Sheets

Strong English communication

Educación

Bachelor's degree in Business, Economics, Finance, Engineering, or related field

Herramientas

SQL

Looker

Tableau

Descripción del empleo

About the Opportunity

We are looking for a motivated, detail-oriented, and analytical Excellence Specialist to join our AFC Operations team. This entry-level role provides crucial support in monitoring performance metrics, maintaining operational documentation, and assisting in process optimization initiatives across Fraud, Sanctions, and Financial Crime operations.

This is an ideal opportunity for a junior professional looking to kickstart their career in fintech operations and financial crime compliance, working alongside experienced leaders to drive operational consistency and data accuracy.

In This Role, You Will:

Performance & Data Support

• Assist in gathering, updating, and compiling weekly/monthly AFC operational performance metrics (KPIs, SLAs).
• Support the preparation of routine performance packs, dashboards, and review presentations for leadership.
• Perform basic data checks to maintain high data accuracy in reporting routines.

Operational Support & Process Maintenance

• Assist in tracking operational workflows and maintaining clear Standard Operating Procedures (SOPs).
• Support senior specialists in executing continuous improvement deep-dives and routine process updates.
• Log operational feedback and track follow-ups across teams.

Workforce & Resource Tracking

• Help maintain baseline workforce tracking files and schedule logs in collaboration with operational leads.
• Provide data inputs to support workforce management and capacity planning discussions.

Governance & Coordination

• Support administrative coordination for governance forums, preparing materials and tracking action items.
• Assist in organizing audit readiness documentation and archiving control records.
• Serve as a reliable operational interface for daily task follow-ups across AFC teams.

Profile Requirements

• Experience: 0–2 years of relevant experience or internships in business operations, banking/fintech, analytics, or process support.
• Skills: Solid foundation in Excel / Google Sheets; eagerness to learn data tools (SQL, Looker, Tableau) is a plus.
• Mindset: High attention to detail, strong problem-solving mindset, organized, and proactive.
• Communication: Strong verbal and written English communication skills; comfortable interacting with international cross-functional teams.
• Education: Bachelor’s degree in Business, Economics, Finance, Engineering, or a related field.

What’s in it for you

• Accelerate your career growth by joining one of Europe’s most talked about disruptors .
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation.
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
• Vacation days vary depending on your location of work. Additional day of annual leave for each year of service.
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses.
• A relocation package with visa support for those who need it.

Who we are

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.

We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.

Founded in 2013, N26 now has 7 million customers in 24 markets. We employ more than 1,500 employees across 3 office locations in Berlin, Vienna and Barcelona. Besides the main offices, N26 also has local offices in Paris, Madrid, Milan, and São Paolo.

N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.