Admissions Specialist - TUMO Bilbao-Bizkaia, Spain

TUMO Portugal; Bilbao; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A dynamic educational organization in Spain is seeking an Admissions Specialist to oversee student admissions and enhance the enrollment process. This full-time role requires fluency in English, Castilian, and Basque, along with strong communication and organizational skills. Join us to make a difference in the community and contribute to our educational mission. Competitive compensation and growth opportunities are offered.

Servicios

Competitive Compensation

Growth Opportunities

Formación

• Ability to design and implement the entire admissions roadmap.
• Capability to streamline procedures and enhance efficiency.
• Proficiency in analyzing enrollment trends and using data-driven insights.

Responsabilidades

• Support the start of the center's school year and define admissions processes.
• Oversee the student admissions process, including registrations and attendance tracking.
• Provide information and guidance to students and families about TUMO’s programs.

Conocimientos

Admissions Strategy

Process Optimization

Communication with Stakeholders

Data Driven Insights

Admissions Systems Knowledge

Information Management

Conflict Management

Data Analysis and Reporting

Fluency in English, Castilian and Basque

Descripción del empleo

Admissions Specialist - TUMO Bilbao-Bizkaia, Spain

ABOUT US

The TUMO Center for Creative Technologies is a free educational program that empowers teenagers aged 12 to 18 to take charge of their own learning paths, allowing them to expand their knowledge in technology and creativity, regardless of their socioeconomic background. Founded in Yerevan, Armenia, in 2011, TUMO is now present in 10 countries, including France and Germany, and soon in Japan, the Netherlands, and the United States.

TUMO is launching its first center in Spain! TUMO Bilbao-Bizkaia is currently being implemented by Shaken Not Stirred, the same team that successfully established TUMO in Portugal in three locations — Lisbon, Coimbra, and Porto — creating a growing network of creative learning centers across the country. Each center has the capacity to welcome up to 1,500 students.

Students combine TUMO’s learning objectives — Robotics, Photography, Game Development, Graphic Design, Filmmaking, Programming, Music, and Animation — to create personalized learning plans that they continuously adapt according to their progress and evolving interests. Soft skills such as teamwork, initiative, empathy, and effective communication are integrated into the program alongside subject knowledge and technical skills.

There are three learning methods at TUMO: Self-Learning, Workshops, and Learning Labs. These take place in person at TUMO centers under the guidance of our pedagogical and mentoring teams, with access to our digital platform and all the necessary hardware and software.

ABOUT THE ROLE

The Admissions Specialist plays a key role in student admissions, ensuring a smooth enrollment process and providing a welcoming experience for students, parents, and visitors. This role combines administrative efficiency with strong communication and organizational skills.

The main responsibilities include:

• Supporting the start of the center's school year, defining/revising processes and implementing the yearly admissions roadmap under the center’s priorities and objectives;
• Oversee the student admissions process, including registrations, managing vacancies, waiting lists, schedule changes, attendance tracking, and contract signing;
• Managing our communication channels (telephone and email accounts), providing timely and helpful responses;
• Provide information and guidance to students and families about TUMO’s programs, admission requirements, and campus life, addressing any concerns when needed;
• Ensure admissions criteria and policies are applied correctly and in compliance with all relevant regulations and guidelines;
• Maintain and update student records, documentation, and databases, ensuring accuracy across our internal platforms;
• Monitor enrollment data and trends, producing reports and analyzing forecasts using tools like Excel, Google Sheets, and Lookerstudio;
• Act as a point of contact for operational issues, providing backup support to topics related with security and facilities measures;
• Support the execution of contingency procedures if necessary, such as contacting authorities, insurance providers, or implementing emergency plans;

WHAT YOU BRING

• Admissions Strategy: Ability to design and implement the entire admissions roadmap with strategic thinking, ensuring compliance with objectives;
• Process Optimization: Capability to streamline procedures, enhance efficiency, and ensure smooth operations within the admissions and onboarding cycles;
• Communication with Stakeholders: Ability to effectively communicate with prospective students, parents, and stakeholders, both in writing and verbally, to build trust, provide guidance, and ensure a positive admissions experience. We foster empathetic, positive and sensitive communication in line with our educational values;
• Data Driven Insights: Proficiency in analyzing enrollment trends, forecasting student numbers, and using data-driven insights to improve admissions and communications strategies;
• Admissions Systems Knowledge: Solid understanding of admissions tasks and needs, with familiarity in using software systems, student databases, and CRM systems to manage applications and track student records. Be able to adjust to changing market trends, policy updates, and unforeseen challenges;
• Information Management: Capability of ensuring precise documentation, record-keeping, and information management, maintaining high standards of accuracy, data security and confidentiality;
• Conflict Management: Ability to handle sensitive or challenging situations involving students and parents, while collaborating with the educational team to find the best solution;
• Data Analysis and Reporting: Strong data management, analysis and reporting skills, using several digital tools;
• Mandatory fluency in English, Castilian and Basque (both Spanish languages)

WHAT WE OFFER

We are a dynamic team who enjoy working together and believe that we can have an impact on education in Spain.

• In-Loco Full-Time Position: Work on-site at the dynamic TUMO center in Bilbao located in the wonderful Azkuna Zentroa Building;
• Contract type: Full-Time
• Competitive Compensation: Receive a compensation and benefits package that reflects the role's responsibilities and aligns with your experience;
• Schedule: Working hours depend on the TUMO student timetable, and will be agreed upon entry;
• Reporting: This position reports directly to the Center Manager of the TUMO center;
• Growth Opportunities: We are an organization with different projects and locations, with opportunities arising that encourage professional development.

HOW TO APPLY

All applications must be submitted through the Shaken Not Stirred Linkedin page, including your CV. If you have any questions, feel free to email us at [e-mail], and we’ll respond promptly. All applications will be handled with respect, in strict confidentiality and also, regarding the use of Artificial Intelligence by our ATS Factorial RH during the recruitment process, in compliance with regulation (EU) 2024/1689.