Activity Guest Experience Maker Trainee (2027) - Six Senses Ibiza

Six Senses; San Juan Bautista; Presencial; EUR 8900 - 12.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Locker

Uniform & Laundry

Canteen meals

Shared accommodation

Two days off per week

Internship allowance

Descripción de la vacante

Six Senses Ibiza is offering an Activity GEM Trainee role within its Wellness & Experience team. You will assist in arranging activities, manage guest reservations, and ensure brand standards are upheld across all guest interactions.

Ideal candidates are studying hospitality, have strong English, and value service excellence. The role includes accommodation, meals, and an internship allowance, with two days off per week.

Formación

• Studying a hospitality diploma/degree from a hospitality school.
• Experience in a similar role is a plus.
• Excellent command of written and spoken English; Spanish is a plus.

Responsabilidades

• Assist Wellness & Experience team with daily activities.
• Adhere to Six Senses guidelines, values and standards.
• Prepare, organize, and set up activities within the hotel, meeting brand standards.
• Plan and maintain weekly activity calendars and coordinate schedules.
• Handle guest reservations for activities, excursions, and events.
• Communicate between organizer, supervisor and hosts for seamless coordination.
• Provide information about activities, gym usage, equipment rules, and facilities.
• Promote and upsell property facilities and activities to enhance guest experience.
• Maintain knowledge of safety, security and emergency procedures.

Conocimientos

MS Office

English proficiency

Spanish language (plus)

Educación

Hospitality diploma/degree (pursuing)

Herramientas

PMS

Descripción del empleo

As Activity Guest Experience Maker Trainee, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests.

Duties and Responsibilities

In this role, I will be assisting our Wellness & Experience team.

I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.

My duties and responsibilities will include:

• Prepare, organize, and set up all activities within the hotel, ensuring every setup meets operational and brand standards.

• Plan and maintain weekly activity calendars, coordinating schedules to maximize guest engagement and smooth operation.

• Handle guest reservations for all activities, excursions, and recreational events, ensuring proper follow-up and confirmation.

• Communicate effectively between the organizer, supervisor, and all hosts within the department, ensuring seamless coordination.

• Provide accurate and up-to-date information about available activities, gym usage, equipment rules, and property facilities.

• Present and introduce the activity schedule or compendium to guests, suggesting suitable activities for a personalized experience and answering all related inquiries.

• Interact with guests proactively, using verbal and non-verbal communication to respond to requests and ensure each activity is completed satisfactorily.

• Check, clean, and maintain all activity and recreational equipment; report any damage or excessive wear to the Wellness & Experience Manager for replacement.

• Liaise with other hotel departments to ensure smooth execution of activities, accurate bookings, proper billing, and adherence to schedules.

• Handle guests’ feedback, comments, and follow-ups professionally, reporting patterns or significant issues to management.

• Execute all Wellness & Experience department tasks in line with operational guidelines, brand standards, and quality expectations.

• Maintain thorough knowledge of all safety, security, and emergency procedures relevant to the role.

• Ensure all information regarding activities and facilities is accurate, current, and accessible to staff and guests.

• Promote and upsell all property facilities and activities to enhance guest experience and revenue opportunities.

• Attend all required meetings, training sessions, and workshops to maintain and enhance professional skills.

• Adhere strictly to LQA standards and brand policies.

I understand this is a guideline to the duties and may or may not change during my time in the position.

What’s in it for me:

• I will learn and grow with our Six Senses leaders, in a non-hierarchical organization.

• I will be part of our Mission Wellness Program - with plenty activities to discover Six Senses values, mission and vision along with our beautiful properties.

• Locker available.

• Uniform & Laundry

• I will be delighted with the different flavors in our sustainable canteen, where I will have access to breakfast, lunch and dinner.

• The hotel Six Senses Ibiza will provide with shared accommodation, where I will share the space with fun and quirky people.

• I will enjoy two days off for each week of training.

• Internship Allowance.

Qualifications

To execute the position of Activity GEM Trainee, I am studying a hospitality diploma/degree from a hospitality school. Having experience in a similar role it will be a plus.

Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including PMS.

I have an excellent command of written and spoken English. Spanish is a plus.

I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services.

The above is intended to provide an overview of the role and responsibilities for an Activity Guest Experience Maker Trainee at Six Senses Ibiza. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six Senses Ibiza is an equal opportunity employer. This policy applies to all terms and conditions of employment.