Accounts Manager - Temporary

Amaris Consulting; Madrid; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A global consulting firm located in Madrid is seeking an experienced Incident Manager. The ideal candidate will have over 4 years of experience in IT operations, fluency in French and English, and strong IT knowledge. You will manage major incidents, coordinate teams, and ensure compliance with IT regulations. This role offers opportunities for growth and a flexible working environment with excellent benefits.

Servicios

Personalised career growth

Technology Academy and learning opportunities

Flexible work policies

Excellent social benefits

Formación

• Minimum 4 years of experience in IT operations, incident management, or Major Incident Management (MIM) roles.
• Strong ability to process, retain, and share complex information.
• Additional languages (Spanish, German, Italian, Portuguese, Arabic) are a plus.

Responsabilidades

• Manage major IT incidents and coordinate rapid response across teams.
• Handle problem management and change management activities.
• Monitor IT systems via Azure and manage alerts through PagerDuty.

Conocimientos

Native / C1 level in French and English

Transversal IT knowledge across infrastructure, cloud, security, and IT operations

Communication with C-suite executives

Resilience under stress

Multitasking ability

Knowledge of IT regulations (DORA, GDPR, ISO, NIST, BCP, Security)

Familiarity with tools (PagerDuty, Azure, AWS, ServiceNow, etc.)

Educación

University degree in IT, Engineering, or related field

ITIL Foundation certification

Herramientas

PagerDuty

Azure

ServiceNow

JIRA

Power BI

Descripción del empleo

Take your career to the next level with Amaris Consulting as an Incident Manager – QoS MIM.

Be part of an international team, thrive in a global group with a €800M turnover and over 1,000 clients worldwide, and an agile environment. The ideal candidate will have a proven track record in building scalable, high-quality applications and is comfortable working across the entire stack.

WHAT WOULD YOU NEED?

• Native / C1 level in French and English.
• Strong transversal IT knowledge across infrastructure, cloud, security, and IT operations.
• Minimum ITIL Foundation certification.
• University degree in IT, Engineering, or related field; Master’s preferred.
• +4 years of experience in IT operations, incident management, or Major Incident Management (MIM) roles.
• Proven ability to communicate clearly with C‑Suite executives and high‑level stakeholders.
• Strong resilience under stress, multitasking, and ability to process, retain, and share complex information simultaneously via Teams, Outlook, or phone.
• Knowledge of IT regulations (DORA, GDPR, ISO, NIST, BCP, Security) is a plus.
• Tangential experience in audits and project management is beneficial.
• Familiarity with tools: PagerDuty, Azure, AWS, ServiceNow, AVAYA, CISCO, CheckPoint, PALO ALTO, 365, Teams, Outlook, DevOps, JIRA, Confluence, Excel, Power BI.
• Additional languages (Spanish, German, Italian, Portuguese, Arabic) are a plus.

WHAT WILL YOU BE DOING?

• Manage major IT incidents and coordinate rapid response across teams.
• Handle problem management and change management activities.
• Monitor IT systems primarily via Azure and manage alerts through PagerDuty.
• Address high‑severity security incidents.
• Communicate effectively with global teams and executives, ensuring transparency and clarity.
• Maintain documentation of incidents, processes, and knowledge sharing.
• Participate in on‑call rotation, ensuring timely response to critical situations.
• Collaborate with IT teams to analyze incidents, implement preventive measures, and improve QoS processes.
• Keep up to date with IT regulations, compliance standards, and best practices in IT operations.

WHY US?

Join our dynamic team of talented people and discover a world full of growth and opportunity. Here’s what we offer:

• Rapid growth through a personalised career path and salary assessment. 70% of our senior leaders started in entry‑level positions.
• Improve your skills through our Technology Academy catalogue, Udemy platform, language classes, webinars, and workshops.
• Take control of your training with a personal annual budget and company‑paid certifications.
• Enjoy flexible policies, remote work options, and excellent social benefits such as transport and restaurant tickets, childcare support, and private health insurance.
• Benefit from our WeCare programme, which supports employees in critical situations.
• Unlock your full potential, both professionally and personally.

Amaris Consulting prides itself on being an equal opportunity employer. We are committed to promoting diversity within the workforce and creating an inclusive work environment. To this end, we welcome applications from all qualified candidates, regardless of gender, sexual orientation, race, ethnicity, creed, age, marital status, disability, or other characteristics.