Accounting & Tax Support Specialist – Spain

Hub; Madrid; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

Shine in Madrid is hiring an Accounting & Tax Support Specialist – Spain to join our Customer Support team. You will bring hands-on experience in Spanish accounting and taxation to help accountants, asesoría, and businesses maximize use of our tax and accounting software.

You’ll work closely with Product and Engineering to translate complex tax questions into practical guidance and ensure accurate, practical support for customers across Spain. Fluency in Spanish and good English are essential.

Formación

• Professional background in Spanish accounting and taxation.
• Hands-on experience in asesoría, gestoría, or tax consultancy.
• Advanced Excel and Microsoft Office skills.
• Excellent Spanish communication, both written and spoken.
• Professional English level.

Responsabilidades

• Provide functional support and resolve inquiries related to our accounting and tax software.
• Assist accounting firms, professional practices, and businesses with accounting, tax, and administrative processes.
• Guide customers through accounting entries, tax workflows, and regulatory requirements in the platform.
• Support customers using billing, invoicing, collections, and other accounting features.
• Translate complex accounting or tax questions into clear, practical guidance.
• Troubleshoot issues and escalate complex cases as needed.
• Identify recurring customer challenges and communicate product improvement opportunities.
• Educate users on best practices to maximize adoption and effective use of our solutions.
• Collaborate with Product, Engineering, and other internal teams to continuously enhance the customer experience.

Conocimientos

Advanced Excel

Spanish language

English proficiency

Customer-first mindset

Problem-solving

Educación

Administration & Finance (FP), Accounting, Finance, ADE

Accounting

Finance

ADE (Business Admin)

Herramientas

Accounting software

Microsoft Office

Descripción del empleo

Shine is the financial copilot for entrepreneurs and small business owners.

Founded by serial entrepreneurs Rico Andersen and Martin Hegelund, Shine is a leading European fintech unicorn on a mission to restore the joy of running a business, by ending wasted time on financial admin. Shine offers a connected solution for invoicing, accounting, payroll, business accounts, payments, and financing, meaning business owners can focus their energy on growing a healthy business, not held back by manual admin.

Part of something bigger

Today we're part of Cegid, a European leader in cloud software for finance and accounting. Together we're building Europe's leading financial copilot for small businesses and their accountants. Shine already supports more than 400,000 small businesses. As part of Cegid, we now reach over one million small businesses and 15,000 accountants across Europe. We're a multicultural team working from France, Germany, Denmark and the Netherlands, contributing to a wider European network that spans Spain, Portugal and Belgium.

Your hiring experience matters

Just as we respect our customers' time, we respect yours. Your experience with Shine and Cegid should feel simple, transparent and genuinely supportive. If this sounds like somewhere you want to grow, we'd love to hear from you.

Custumer Support at Shine

Our Customer Support team is at the heart of the customer experience, helping businesses and accounting professionals get the most value from our software every day. We don't just solve issues—we build trust, empower users, and continuously improve our products through customer feedback.

As part of the team, you will:

• Deliver an exceptional support experience across every customer interaction.

• Partner closely with Product, Engineering, and other internal teams to improve our solutions.

• Turn customer feedback into actionable product improvements.

• Help customers adopt and maximize the value of our tax and accounting software.

• Contribute to customer satisfaction, retention, and long-term success.

Help shape the future of accounting and tax software

We're looking for more than a Customer Support professional.

We are looking for someone with real-world experience in Spanish accounting and taxation who understands the day-to-day challenges faced by accountants, accounting firms, professional practices, and businesses.

You may currently work in an asesoría, gestoría, accounting firm, tax consultancy, or finance/accounting department, and you're interested in using your expertise in a more customer-focused and technology-driven environment.

Your knowledge of accounting and taxation will be essential to helping customers solve complex challenges and get the most value from our software.

About the Customer Support team

Our Customer Support team is at the heart of the customer experience, helping businesses and accounting professionals get the most value from our software every day.

We don't just solve issues, we build trust, empower users, and continuously improve our products through customer feedback.

As part of the team, you will:

• Deliver an exceptional support experience across every customer interaction.

• Partner closely with Product, Engineering, and other internal teams to improve our solutions.

• Turn customer feedback into actionable product improvements.

• Help customers adopt and maximize the value of our tax and accounting software.

• Contribute to customer satisfaction, retention, and long-term success.

Your Role

As an Accounting & Tax Support Specialist – Spain, you'll be the trusted point of contact for customers using our tax and accounting software.

Your practical experience in Spanish accounting, taxation, and administrative processes will enable you to understand customer challenges and provide accurate, practical, and high-quality guidance.

You don't need to come from a traditional Customer Support background. Your accounting and tax expertise is the foundation of this role.

In this role, you will:

• Provide functional support and resolve customer inquiries related to our accounting and tax software.

• Assist accounting firms, professional practices, and businesses with accounting, tax, and administrative processes.

• Guide customers through accounting entries, tax-related workflows, and regulatory requirements within the platform.

• Support customers using billing, invoicing, collections, and other relevant accounting features.

• Translate complex accounting or tax questions into clear and practical guidance.

• Troubleshoot issues and elevate complex cases when needed.

• Identify recurring customer challenges and communicate product improvement opportunities.

• Educate users on best practices to maximize adoption and effective use of our solutions.

• Collaborate with Product, Engineering, and other internal teams to continuously enhance the customer experience.

About you

This role is ideal for someone with a professional background in accounting and taxation in Spain who is interested in applying that expertise in a customer-facing environment.

You understand the day-to-day reality of accounting professionals: managing accounting processes, working with tax obligations, interpreting regulations, and using accounting software.

We're looking for someone who has:

• Relevant academic training in Administration & Finance (FP), Accounting, Finance, Business Administration (ADE), or a related field.

• Hands-on professional experience managing accounting and tax matters in Spain.

• Experience working in an asesoría, gestoría, accounting firm, tax consultancy, professional practice, or an internal finance/accounting department.

• A solid practical understanding of Spanish accounting principles, tax obligations, and administrative procedures.

• Experience with areas such as bookkeeping, accounting entries, VAT, invoicing, tax filings, financial documentation, or other accounting and tax-related processes.

• Practical experience using accounting and/or tax software as part of your day-to-day work.

• The ability to understand accounting or tax-related questions and explain complex topics clearly and practically.

• Advanced Excel skills and proficiency with Microsoft Office.

• Excellent verbal and written communication skills in Spanish.

• Professional English level.

• A strong customer-first mindset and genuine interest in helping others.

• A proactive approach to problem-solving and continuous learning.

Our recruitment process

30' call with Talent Acquisition

60' interview with Hiring Manager

30' Meet the team

What we offer

• Impact: This team is foundational to ensuring multiple aspects of Shine’s business is operating as the best on the market.

• Ownership: Join a team and help shape its mission just as it’s getting started, with support from experienced leaders.

• Innovation: Work in a dynamic, ambitious environment with space to grow and try our ideas and approaches

• Mission-driven: Likes our mission to help entrepreneurs succeed by giving them better, smarter banking and administrative tools.

Equal Opportunity Employer

We follow the principle of equal treatment to consider all job applicants and do not discriminate based on their gender, sexual orientation, color, racial or ethnic origin, religion, disability, etc. as per applicable law.