Account Support Manager

Hewlett Packard Enterprise; Madrid; Presencial; EUR 45.000 - 60.000; Jornada completa

Descripción de la vacante

Hewlett Packard Enterprise in Madrid seeks an Account Support Manager to lead the delivery team for assigned accounts, ensuring value delivery and strong customer satisfaction on-site.

You will monitor SLAs, propose improvements to the IT environment, and collaborate with Sales on growth opportunities while maintaining close customer relationships.

Formación

• First level University Degree or equivalent.
• 3–5 years experience in related fields.
• Ability to build and manage cross-cultural, cross-tower teams.
• Strong communication, presentation and listening skills.

Responsabilidades

• Be a reference for the customer and lead the delivery team for assigned accounts.
• Be responsible for cost of delivery and total customer experience.
• Monitor service levels against defined SLAs.
• Proactively propose improvements to the customer IT environment.
• Provide consultative IT advice and best practices.
• Use value-based delivery processes to maximize ROI for IT investments.
• Know the customer's IT environment end-to-end to support business targets.
• Conduct planning and review meetings to align with the customer.
• Support customer problem/escalation management.
• Identify upsell opportunities and support account growth and retention.
• Collaborate with Sales and Pursuit teams on cross-BU strategies.
• Involve in pre-sales, post-sales and renewal activities to provide services and inputs.
• Maintain understanding of customer IT environment and market trends.
• Communicate with customer regularly on all service aspects.
• Understand project and change management procedures.

Conocimientos

Spanish language

English language

Cross-cultural teamwork

Communication skills

Account management

Educación

Bachelor's degree or equivalent

Descripción del empleo

Account Support Manager

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

• Be a reference for the customer and lead the delivery team and resources for assigned accounts

• Be responsible for cost of delivery and total customer experience

• Monitor the actual service level vs. the defined and agreed SLA

• Proactively propose improvements and changes to the customers’ IT environment

• Provide consultative IT Advice, collaboration, and operational best practices sharing

• Use proven Value Based Delivery (VBD) processes to help the customer reduce business risk and maximize return of their IT investment, and to present to the customer the added value of proactive services

• Know the IT environment of the customer from an end to end point of view in order to facilitate customers’ business targets within the boundaries of the support contract

• Conduct Support Planning and Review Meetings to ensure customer alignment, realized value, and accelerate contractual delivery efforts

• Support the customer in problem/escalation management

• Identify upselling opportunities, support growth, profitability and account retention

• Work closely with Sales and Pursuit teams supporting cross BU strategies and solutions

• Be involved in Pre-sales, Post-sales and Renewal activities in order to provide services and account management inputs

• Maintain strong understanding of the customer IT environment, vertical industry trends and relevant market

• Communicate with customer on an ongoing basis on all aspects of service support

• Understand standard procedures of Project Management and Change Management

If you are...

• Holding a first level University Degree or equivalent combination of education and experience.

• 3 - 5 years experienced in related fields desired.

• Able to build and manage a cross cultural, cross tower and cross business team.

• Excellent in communicating, presenting and listening actively.

• Native Spanish and fluent English is required.

• Willing to work in Madrid

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You:

Health & Wellbeing

• We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

• We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

• We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Services

Job Level:

Specialist

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.