Account Project Coordinator (Spanish & English + fluent in Italian or French). Packaging sector

Valora Recursos Humanos; Madrid; A distancia; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

A leading human resources company in Madrid is seeking an Account Project Coordinator who is fluent in Spanish and English. This role involves maintaining customer relationships, organizing workflows, and managing accounts. Ideal candidates have a minimum of 2 years of experience in project management, with a preference for the packaging sector. The position offers a permanent contract and a competitive salary.

Formación

• Minimum of 2 years proven successful record in a similar role within project management, internal sales, or operations.
• Preference for candidates with experience in the packaging sector or multi-site organizations of similar size.
• Experience in a multinational industrial environment is a plus.

Responsabilidades

• Maintain strong customer relationships through daily contacts.
• Organize workflow within the Sales Coordination Hub.
• Manage existing accounts and oversee project team members.
• Collaborate closely with sales to understand market needs.
• Support sales in new business opportunities and coordinate complaints.
• Execute operational forecasting and drive continuous improvement.
• Participate in special projects as needed.
• Escalate issues to the reporting manager in a timely manner.

Conocimientos

Fluent in Spanish

Fluent in English

Proficiency in Italian

Proficiency in French

Excellent Office skills

Experience with ERP systems

Experience with CRM

Strong organizational abilities

Problem-solving skills

Team collaboration skills

Educación

University studies or equivalent level

Descripción del empleo

Account Project Coordinator (Spanish & English)

Fluent in Spanish and English, with proficiency in Italian or French. This role is located in Barcelona, working from home one day per week, with a flexible schedule from 8:00/9:00 a.m. to 5:00/6:00 p.m. Monday to Thursday and an optional Friday timetable.
PackFuji Seal is a multinational company offering high quality flexible packaging solutions across industries such as food, beverages, dairy, personal and home care, and pharmaceuticals.

Responsibilities

• Maintain strong customer relationships through daily contacts, ensuring repeat business runs smoothly on time and within budget.
• Organize workflow within the Sales Coordination Hub (SCH) to meet customer timeframes, following standard processes and delivering timely replies.
• Manage existing accounts, monitor progress, coordinate meetings, and oversee project team members to maintain expert communication.
• Collaborate closely with sales to understand market needs, improve customer relationships, and keep sales informed of issues, complaints, and escalations.
• Support sales in new business opportunities and coordinate customer complaints, ensuring prompt and satisfactory resolution with other departments.
• Execute operational forecasting, trial management, complaint processes, customer satisfaction, and chain coordination to drive continuous improvement (order patterns, print proposals, operational forecast).
• Participate in special projects as needed, ensuring consistent processes across the supply chain organization.
• Escalate issues to the reporting manager in a timely manner to resolve any issues and maintain effective customer responses.

Qualifications

• Fluent in Spanish and English, with proficiency in Italian or French.
• University studies or equivalent level obtained by work experience.
• Minimum of 2 years proven successful record in a similar role within project management, internal sales, or operations.
• Preference for candidates with professional experience in the packaging sector or in multi-site organizations of similar size.
• Experience in a multinational industrial environment is a plus.
• Excellent Office skills and experience working with ERP and/or CRM.
• Strong organizational and multi-tasking abilities, with excellent analytical, problem-solving, communication, interpersonal, and team collaboration skills.
• Adaptable to frequent changes and able to work both independently and as part of a team.

Permanent employment contract with a very competitive salary.