Account Manager Spain

Promptly Health; España; A distancia; EUR 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual performance bonus

Equity compensation via ESOP

Annual training allowance

Home-office equipment allowance

Descripción de la vacante

Promptly Health in Spain seeks an experienced Enterprise Account Manager to own a portfolio of SNS accounts, manage high-level stakeholders, and drive multi-year partnerships.

You will lead contract lifecycle, navigate public procurement processes, and work with Product teams to translate institutional feedback into development priorities. Native Spanish and English proficiency required; remote-first with based in Spain.

Formación

• 5–7 years of B2B enterprise account management or sales experience.
• Experience managing accounts within Spanish public health institutions.
• Proven track record in renewal and upsell of multi-year contracts.
• Strong knowledge of public procurement in Spain.

Responsabilidades

• Own a portfolio of signed institutional accounts across SNS and comunidades autonomomas.
• Manage senior relationships across clinical, procurement, and executive stakeholders.
• Lead quarterly business reviews per account: track platform adoption and alignment with roadmaps.
• Own the full contract lifecycle per account: execution, renewal, amendment, and upsell, including public procurement obligations.
• Navigate multi-stakeholder public procurement environments across SNS and lead tender responses end-to-end.
• Collaborate with Product and Solutions to translate institutional feedback into development priorities.

Conocimientos

Enterprise sales

Account management

Public procurement

Stakeholder management

Native Spanish

Herramientas

Attio

Descripción del empleo

What’s Promptly in a nutshell

Promptly is building the first patient-centered global evidence network, offering real world data sharing and monetization capabilities. Together with a selected network of Partners, we generate new knowledge from harmonized datasets, augmented with the collection of longitudinal patient-reported data and patient-generated digital biomarkers within a secure and privacy-preserving environment. We answer the question – is this patient treatment the best it could possibly be? We exist to empower every patient and every health organization on the planet with evidence on the outcomes of care! Why do we get up in the morning? Well, most healthcare professionals have chosen to work in healthcare driven by their desire to make a difference in patients’ lives. And so have we! We have chosen to follow this calling by addressing the biggest problem in healthcare: the lack of real-world evidence on the outcomes of care. For us, society denying patients better care due to lack of access to data is unethical, in a world where technology improved so many aspects of our world. Making the right evidence available to healthcare organizations to help prevent one lost life, one care complication, one failed treatment is the moral obligation that big tech companies have – it’s our Hippocratic Oath. At Promptly, everything we do is driven by our core purpose: to promote better healthcare at lower costs for patients every day, by making health outcomes available.

About The Role

This role sits at the heart of Promptly's Spain operation. You will own a portfolio of institutional accounts within the Spanish National Health System (SNS), with responsibility for retention, contract lifecycle management, and structured expansion into new clinical areas and departments. You'll work alongside the Business Development team – translating early-stage hospital relationships into long-term, multi-year partnerships – and act as the primary interface between Promptly and its most important Spanish clients. If you have 5–7 years of experience managing enterprise accounts in the health technology or life sciences space, a solid command of public procurement in Spain, and a track record of growing institutional relationships at a senior stakeholder level – this is your role. You will report directly to the Spanish Regional Manager and work in close coordination with the BD Spain team to ensure a seamless transition from pipeline to account management. You will also interface regularly with Promptly's Product and Solutions teams to translate institutional feedback into development priorities.

What You’ll Do

• Own a portfolio of signed institutional accounts across Spanish public health – hospital groups, hospital foundations, and relevant health authorities within the SNS and Comunidades Autónomas.
• Manage senior relationships across clinical, digital, procurement, and executive stakeholders within each account.
• Lead quarterly business reviews per account: track platform adoption, surface adoption risks, and maintain institutional alignment on Promptly's roadmap.
• Act as the primary escalation point for all account-related operational and commercial issues.
• Own the full contract lifecycle per account: execution, renewal, amendment, and upsell – including management of public procurement obligations (pliegos, resoluciones, modificaciones contractuales).
• Map accounts for structured expansion: identify new clinical use cases, additional hospital departments, multi-year upgrade pathways, or consortium participation opportunities.
• Build account-specific commercial roadmaps aligned to each institution's digital health strategy and Promptly's product evolution.
• Feed structured account intelligence back to Product and Solutions; translate institutional feedback into development priorities and communicate them effectively internally.
• Coordinate with the BD Spain team to ensure account retention strategy supports new pipeline positioning and overall Spain commercial targets.
• Maintain rigorous account hygiene in CRM (Attio), ensuring accurate forecasting and transparent reporting to the Spanish Regional Manager.

New Business & Lead Generation

• Identify, map, and qualify new target accounts across key Comunidades Autónomas, contributing to a robust pipeline from first contact through to signed agreement.
• Generate leads and create new opportunities within your account portfolio and adjacent institutions – surfacing new contacts, new departments, and new use cases that can accelerate Promptly's growth in Spain.
• Develop account plans for priority institutions in collaboration with the Spanish Regional Manager, aligning Promptly's capabilities with the needs of hospital decision-makers.
• Participate in commercial conversations and product demonstrations in partnership with the Product and Solutions teams, supporting conversion from opportunity to signed contract.
• Support the expansion of existing Promptly relationships into new departments and data use cases.

Public Tenders

• Navigate multi-stakeholder public procurement environments across the SNS: licitaciones, concursos públicos, contratos menores, and framework agreements at hospital and CCAA level.
• Lead or co-lead tender responses end-to-end: pliegos de prescripciones técnicas, criterios de adjudicación, redacción de ofertas técnicas y económicas, and submission within institutional deadlines.
• Track and monitor upcoming public procurement opportunities across Comunidades Autónomas relevant to Promptly's portfolio, alerting the team and initiating early positioning where possible.
• Manage post-award public procurement obligations per account: resoluciones, modificaciones contractuales, and compliance with contracting frameworks.

What We’re Looking For

Must Have

• 5–7 years of B2B enterprise account management or sales experience, with at least 2 years managing accounts within Spanish public health institutions – hospital groups, hospital foundations, CCAA health services, or adjacent public bodies.
• Demonstrated track record managing and growing multi-year institutional contracts in technology, SaaS, data, or digital health environments, with direct accountability for renewal and upsell.
• Solid working knowledge of public procurement in Spain: licitaciones, concursos públicos, pliegos de prescripciones técnicas, contratos menores, and the institutional contracting frameworks applicable to hospital and health system purchasing. Prior hands-on experience leading or co-leading tender responses (redacción de ofertas técnicas y económicas) is a strong plus.
• Experience managing senior stakeholder relationships across clinical, informatics, procurement, and executive levels within hospital institutions.
• Established network within Spanish health decision-making: hospital management, clinical informatics, Consejería de Salud directorates, or health system procurement offices.
• Experience with complex SaaS or enterprise data platform deployments in a health setting is strongly valued.
• Commercially sharp: able to identify expansion opportunities and generate new leads within an account portfolio, structure a business case, and run a commercial conversation independently.
• Highly organised and rigorous in CRM hygiene, account planning, and pipeline forecasting.
• Native Spanish; working English (internal company language).

Position

• Remote-first
• Based in Spain
• Full time
• Public Health/ SNS

What We Offer

Ownership & Growth

• Own and shape Promptly's most strategic institutional relationships in Spain
• Play a central role in the commercial growth of Promptly's Spain operation at a critical stage
• Build deep expertise at the intersection of health data, real-world evidence, and institutional sales

Financial Benefits

• Competitive salary
• Annual performance bonus
• Equity compensation via our ESOP (open to all team members)
• Annual training allowance
• Home-office equipment allowance

Non-Financial Benefits

• Equal opportunity and inclusive environment
• Flexible work schedule and vacation policy
• Corporate events and international team gatherings

What Is The Recruiting Process Like

• Cultural fit | 20-minute conversation. No preparation required.
• Business Case | 1-hour session. Case shared in advance.
• Q&A | 30-minute discussion with the hiring team.
• Reference Call | Two professional references, at least one from a client or institutional partner.

Our Culture & Values

Empathy — Ownership — Responsibility — Teamwork — Excellence

If you embrace these values, you will thrive at Promptly. We are a purpose-driven company where everyone acts as an owner, committed to improving healthcare through data, technology, and collaboration.

Privacy notice for applicants

Promptly - Software Solutions for Health Measures, S.A. (“Promptly”) is the controller of the personal data contained in your application. We process that data to manage our recruitment activities: reviewing applications, organising and conducting interviews, tests and assessments, evaluating candidates, communicating with you throughout the process and, where an offer is made, preparing your hiring. We do so on the basis of the steps taken at your request prior to entering into a contract, and of our legitimate interest in selecting suitable candidates for the role. Your data is accessible only to the members of the Promptly team involved in the selection process and to service providers that support the tools we use to manage it, acting on our instructions and bound by confidentiality and data protection obligations. We do not use your data for purposes unrelated to recruitment, we do not share it with third parties for their own purposes, and we do not take decisions about you based solely on automated processing. If you are not selected, we keep your application for up to 12 months so that we may contact you about future openings that match your profile. You may ask us to delete it at any time, and we will do so. You have the right to access, rectify, erase, restrict and port your personal data, and to object to its processing. To exercise these rights, or to ask any question about how we handle your data, write to [e-mail]. You may also lodge a complaint with the Portuguese supervisory authority (Comissão Nacional de Proteção de Dados - CNPD).

Applicant declaration

By submitting this application, I confirm that the information provided by me, and in any documents attached to it, is true and complete to the best of my knowledge, and that I have not omitted any material fact. I confirm that I have disclosed any previous employment or engagement with Promptly. I accept that if any of the information provided is false or incorrect, my application may be rejected, any offer of employment may be withdrawn and, where employment has already begun, this may constitute grounds for disciplinary action, including termination, in accordance with applicable law.