Account Manager Dach Market - Factorial Hr

Factorial Hr; Barcelona; Presencial; EUR 38.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private health insurance

Gym benefits (Wellhub)

Meal/Cafeteria perks

Pet-friendly office

Language classes

Office snacks

Descripción de la vacante

Factorial HR is seeking an Account Manager for the DACH market to support and scale our DACH team from Barcelona. You will engage with clients regularly, develop personalised sales strategies, and act as the main point of contact between customers and internal teams.

Native German and fluent English are required. You’ll build relationships, drive retention and growth, and collaborate across Product, Support, and Sales to deliver tailored solutions in a fast-paced startup environment.

Formación

• Native German and fluent English.
• Customer-focused experience in support/satisfaction roles is valued.
• Ambitious, proactive with strong organisational skills.

Responsabilidades

• Regularly engage with customers and address their needs.
• Develop personalized sales strategies for the DACH market.
• Serve as the main point of contact between customers and internal teams.
• Provide prompt, personalized after-sales support and feedback.
• Educate clients on new products and features.
• Demonstrate product updates via regular video meetings.

Conocimientos

German language

English language

CRM tools

Herramientas

CRM software

Descripción del empleo

Hello! At Factorial we're looking for a new Account Manager for the DACH market to help us support and scale our DACH team to the next level. As part of the team in charge of supporting our existing clients, you'll be in charge of regularly engaging with clients, develop personalised sales strategies, and serve as the main point of contact between customers and internal teams. Ready to be part of the challenge?

About the team

Our Customer Experience team is the voice that guides our users every step of the way, making sure they always get the most out of Factorial. If you’re passionate about people and love turning a challenge into a great experience, you’ll fit right in.

What you'll do

As an Account Manager, you'll be responsible for building and maintaining strong, long-term relationships with our customers. Your role involves proactive engagement, understanding client needs, and creating personalized strategies to drive satisfaction, retention, and growth.

• Client Relationships: Regularly engage with customers, addressing their needs and providing tailored solutions.
• Sales Growth: Develop personalized sales strategies, including cross-selling, up-selling, and churn management.
• Support & Feedback: Provide prompt, personalized after-sales support, ensuring timely responses and proactive.
• Promotion: Educate clients on new products and features, aligning them with their specific use cases.
• Collaboration: Serve as the main point of contact between customers and internal teams, offering valuable feedback.
• Customer Engagement: Hold regular video meetings to demonstrate product updates and strengthen are we looking for.

Native level of German and fluent in English.

Customer-focused experience in support or satisfaction roles is highly valued.

Passion for simplifying processes and removing obstacles for customers and colleagues.

Ambitious, proactive, and a positive team player with strong organizational skills.

Confident using CRM tools and unafraid to pick up the phone to support clients.

Ready to thrive in a fast-paced, startup environment.

Eager to take ownership and contribute to continuous improvement.

Factorial bets for potential and growth. We currently evaluate all seniority levels, as we believe diversity and collaboration are the key for rocking the world!

What’s in it for you?

• Structured career paths to support your professional growth - we don’t believe in dead ends.
• Transparent salary grids from 38.000 to 45.000 OTE, with a 70/30 split (fixed/variable).
• Uncapped monthly variable - your ambition sets the limit, not us!

Perks of being part of Factorial

• High growth, multicultural and friendly environment
• Alan as private health insurance
• Healthy life with Wellhub (Gyms, pools, outdoor classes)
• Save expenses with Cobee
• Language classes
• Breakfast in the office and organic fruit
• Food discounts with Nora
• Pet Friendly
• Much more that we'll spill during the interview process

About Factorial

At Factorial, we’re building the leading AI Business Management Software for companies of all sizes. Our platform centralizes key workflows across HR, Finance, Talent, Operations, and IT, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.

With over 1,500 employees across Europe, Asia, Africa, and America. We are one of Europe’s fastest-growing SaaS companies, proudly headquartered in Barcelona. If you're excited to shape the future of business management technology, we’d love to meet you.

We believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.

We believe in inclusion: we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.

Our values

• We own it: We take responsibility for every project. We make decisions, not excuses.
• We learn and teach: We’re dedicated to learning something new every day and, above all, share it.
• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We think that the worst mistake is not learning from them.

Want to learn more about us? Check our website!

Account Manager DACH Market - Factorial HR barcelona, catalunya, es