Account Manager

Perk; Barcelona; Hybrid; EUR 25,000 - 42,000; Full time

Benefits offered by this job

Equity ownership in Perk

Generous vacation days + publichols

Private healthcare or gym allowance

Life Insurance

Wellbeing support with Spring Health

Work from Anywhere days

Parental leave (17 weeks)

Job summary

Perk is looking for a Junior Account Manager (Long Tail) to manage a portfolio of long-tail customers across the Spanish Market from Spain. You will build strong relationships with key decision-makers, understand client businesses, and drive growth through upsell and cross-sell opportunities, while partnering with internal teams to roll out Perk products.

The role emphasizes data-driven reviews, quarterly targets, and a focus on customer satisfaction.

Qualifications

• Native Spanish speaker with fluency in English (spoken and written).
• Experience in account management or customer-success roles.
• Background in SaaS or travel-tech is highly preferred.
• Strong presentation and relationship-building abilities.
• Excellent prioritisation and time-management skills.
• Results-oriented with customer satisfaction as a priority.
• Ability to analyse data and translate insights for clients.

Responsibilities

• Own and manage a portfolio of long-tail customers in the Spanish Market.
• Build relationships with accounts and key decision-makers shaping travel programs.
• Understand customers’ business to maximise Perk usage.
• Identify growth opportunities and add new business.
• Become a Perk product expert to meet upsell/cross-sell targets.
• Use data analytics to provide reviews, reports, and presentations to stakeholders.
• Identify recurring issues and develop long-term solutions.
• Coordinate with internal teams to ensure smooth product roll-outs.
• Prioritise time effectively to maximise impact in key areas.

Skills

Native Spanish

English fluency

Account management experience

SaaS / Travel-tech experience

Communication skills

Prioritisation & time management

Data analysis

Job description

Описание: Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 12,000 companies worldwide, including Bolt, GoCardless, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit www.perk.com to learn more. We are looking for a customer-focused and results-driven professional to join our Account Management Team at Perk. As a Junior Account Manager (Long Tail), you will actively contribute to customer satisfaction while driving growth and margin within existing accounts. In this role, you will manage a portfolio of long-tail accounts across the Spanish Market.

Задачи:

• Own and manage a portfolio of long-tail customers in the Spanish Market.
• Build strong relationships with your accounts and key decision-makers who shape their business travel programs.
• Gain a deep understanding of your customers’ business to help them maximise their use of Perk.
• Identify growth opportunities and develop your portfolio by adding new business.
• Become an expert in Perk products to meet and exceed quarterly up-selling and cross-selling targets.
• Use data analytics to provide clients with business reviews, reports, and presentations to senior stakeholders.
• Identify recurring issues within accounts and develop strategies for long-term solutions.
• Act as a key liaison between internal Perk teams and the Account Management team to ensure smooth product roll-outs.
• Prioritise your time effectively to maximise impact in key business areas.

Требования:

• Native Spanish Speaker and fluent in English (spoken and written).
• Previous account management or customer-success role experience.
• Experience in SaaS or travel-tech is highly preferred.
• Good presentation and communication skills with the ability to build strong relationships.
• Strong prioritisation and time management skills.
• Results-oriented mindset while keeping customer satisfaction as a top priority.
• Ability to analyse data and translate insights for your clients.

Условия:

• Receive competitive compensation and equity ownership in Perk
• Rest and recharge with our generous allocation of vacation days plus public holidays
• Take control of your physical health with your choice of private healthcare or a gym allowance
• Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
• Join our unforgettable Perk events, including our spectacular annual summer party
• Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
• Make your money go further with our flexible compensation plan
• Focus on your family with 17 weeks’ paid parental leave during your child’s first year
• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
• Broaden your horizons with up to 20 "Work from Anywhere" days per year
• Nurture your language skills with in real-life English, Spanish and Catalan lessons
• Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
• Let us help you move to one of our hubs with relocation support

Our Interview Process

Talent Acquisition Partner Interview - 30mins virtual Hiring Managers Assessment Interview - 60mins - In-person interview Values interview - 30mins virtual AI at Perk AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes. At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.