Account management & Operations

papernest Spain; Barcelona; Híbrido; EUR 7600 - 10.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Stipendio de €800/mes

1 día de remoto/semana

Comidas/Desayuno los viernes

Crecimiento profesional

Ambiente internacional

Descripción de la vacante

papernest Spain en Barcelona ofrece una pasantía de seis meses a partir de enero de 2026 para un rol de Account Management & Operations. Trabajarás en la activación de clientes, comunicación con socios y gestión de datos en CRM, con informes de ventas y seguimiento de KPI.

Se valorarán habilidades en MS Office y experiencia administrativa o de ventas. La posición admite 1 día de teletrabajo semanal, ambiente internacional y oportunidades de desarrollo.

Formación

• Experiencia o formación en gestión de cuentas y operaciones.
• Conocimientos sólidos de herramientas MS Office.
• Proactivo y organizado, con orientación a objetivos.
• Español fluido; inglés y francés son un plus.

Responsabilidades

• Gestión y seguimiento de la activación de clientes, necesidades de socios e incidencias.
• Gestión de comunicaciones con clientes y socios por teléfono y correo electrónico.
• Mantener y actualizar datos de clientes en el CRM.
• Coordinación con equipo de operaciones para garantizar calidad del servicio.
• Preparación de informes de ventas y seguimiento de KPI de rendimiento.

Conocimientos

MS Office

Español fluido

Inglés (opcional)

Francés (plus)

Educación

Licenciatura o Diplomatura en Admin. de Empresas/Ventas

Herramientas

Salesforce

Descripción del empleo

Since 2015, papernest has been transforming the way people manage their contracts, making subscription, management, and switching simple through one smart, intuitive platform. We have supported more than 2 million customers across France, Spain, and Italy. Along the way, we have continued to invest in new verticals, establishing papernest as a high-performing, innovative, and competitive scale-up in a fast-growing market. With over 900 employees, we are strengthening our position as a European market leader.

In this role you will:

Como Account Management & Operations, formarás parte del equipo de Account Management & Operations en Barcelona, colaborando en la gestión de cuentas y en las operaciones durante seis meses a partir de enero 2026.

Tus responsabilidades :

• Gestión y seguimiento de la activación de clientes, necesidades de socios e incidencias.
• Gestionar las comunicaciones con clientes y socios por teléfono y correo electrónico.
• Mantener y actualizar los datos de los clientes en el sistema CRM.
• Coordinación con el equipo de operaciones para garantizar la calidad del servicio.
• Preparación de informes de ventas y seguimiento de los KPI de rendimiento.

Tu perfil :

• Licenciatura o diplomatura en Administración de Empresas, Ventas o campo relacionado.
• Se valorará experiencia en un puesto administrativo o de apoyo a ventas.
• Sólidos conocimientos de herramientas MS Office.
• Proactivo/a, bien organizado/a, abierto/a a aprender rápido y con mentalidad orientada a objetivos.
• Español fluido (inglés y francés son un plus!).
• Experiencia con herramientas CRM (por ejemplo, Salesforce).

What We Offer You:

• Evolve in an international and inclusive environment: Everyone has a place at papernest, and with over 46 nationalities, it’s common to start a sentence in French and finish it in English or Spanish!
• Compensation & Partnerships: your talent deserves to be rewarded! Enjoy a monthly compensation of €800 for your internship. We value every contribution and are committed to offering attractive pay for your efforts and dedication.
• With your papernest badge, you will also have access to various partner services (restaurants, wellness centers, mobility, etc.).
• Meals: a healthy and balanced breakfast is provided every Friday!
• Career Development: "coffee-and-photocopy" interns don't exist here! As a full member of the team, you are here to learn, but also to share your ideas and implement projects. You will be supported throughout your journey to maximize your skills and prepare for your future.
• Remote Work: enjoy 1 day of remote work per week to optimize your focus and efficiency.

Hiring Process:

• Una llamada con un Talent Acquisition (30 min)
• Entrevista con Tim, Strategic Partnership Account manager (45 min)
• Un Business Case que presentaras en una última entrevista con Tim (45min)

Regardless of your age, gender, background, religion, sexual orientation, or disability, there’s a place for you with us. Our selection processes are designed to be inclusive, and our work environment is adapted to everyone’s needs. We particularly encourage applications from women. Even if you feel that you don’t meet all the criteria outlined in this job posting, please know that every application is valuable. We strongly believe that diverse and varied backgrounds enrich our team, and we will carefully consider your application. Parity and diversity are essential assets to our success.

About Us

At papernest, we believe that moving home and managing everyday contracts should be simple, seamless, and stress-free. We are a fast-growing European scale-up on a mission to simplify one of life’s most complicated moments: moving. Our platform allows users to centralize, subscribe, transfer, and manage all their essential contracts—such as energy, internet, insurance, and more—in one place, completely free of charge. Founded in Paris, papernest has grown into a multicultural company operating across several European markets. Our teams combine technology, product innovation, and operational excellence to deliver a smooth experience for millions of users. We are driven by impact. Every improvement we make in our product directly helps people save time, reduce administrative burden, and regain control over their daily lives.

Our Culture

We value ownership, curiosity, and collaboration. At papernest, ideas matter more than hierarchy, and everyone is encouraged to contribute to shaping the product and the company. We move fast, test, learn, and iterate. Ambition and pragmatism go hand in hand: we aim high, but we focus on delivering real value every day. Diversity and international collaboration are part of our DNA, with teams bringing together a wide range of backgrounds, experiences, and perspectives.

Why Join Us

Joining papernest means becoming part of a company that is scaling rapidly while staying deeply focused on user experience and impact. You will work on meaningful problems, collaborate with talented teams, and help shape a product used by millions across Europe. We are building more than a product—we are building a simpler way to manage life’s essential services.