Account Lead

Event Cadence; Madrid; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A global event management company is seeking an Account Lead to manage customer accounts. This role involves ensuring smooth event delivery, guiding internal teams, and fostering customer relationships. Candidates should have at least 3 years of customer service experience, a minimum of a 2 year degree, and be proficient in English at a C-Level. The position is remote, with preferred candidates based in the CET timezone.

Servicios

Unlimited PTO

Health Benefits and Wellness Stipend

Work Remotely

Yearly Stipend for Professional Development

Opportunities to Travel Around the World

Formación

• 3+ years of customer service experience.
• Proficiency in English at a C-Level.
• At least a 2 year degree.

Responsabilidades

• Manage event projects from kickoff to completion using Asana.
• Build strong, trust-based relationships with customers through proactive communication.
• Coordinate with internal teams to deliver exceptional events.
• Oversee event builds and ensure on-brand, on-time delivery.
• Conduct regular check-ins to track progress and satisfaction.
• Support and mentor team members on events.
• Identify opportunities to streamline processes.

Descripción del empleo

Account Lead

Remote (CET timezone, Barcelona based preferred) | Customer Success | Event Operations

ABOUT EVENT CADENCE

At Event Cadence, we believe events are a powerful opportunity to leave a lasting impact on people’s lives. Trusted by Fortune 500 companies and with tens of thousands of users in 45 countries, our quickly evolving platform is transforming the way people plan, experience, and remember events.

ABOUT THE CUSTOMER SUCCESS TEAM

We are always looking for driven individuals who excel at delivering exceptional customer experiences. Whether it’s onboarding new users, providing ongoing support, managing projects, or offering strategic insights to improve our platform, our team members are crucial to our customers’ success.

ABOUT THE ROLE

As an Account Lead, you’ll oversee a portfolio of customer accounts, ensuring smooth event delivery, clear communication, and outstanding customer experiences. You’ll manage timelines, guide internal teams, and serve as the main point of contact for customers - combining hands‑on project execution with light leadership responsibilities. This is a dynamic role for someone who thrives in customer‑facing environments and loves turning complex projects into success stories.

WHAT YOU'LL DO

• Manage event projects from kickoff to completion using Asana.
• Build strong, trust-based relationships with customers through proactive communication.
• Coordinate with Operations, Flex, and Product teams to deliver exceptional event experiences.
• Oversee event builds, review for accuracy, and ensure on‑brand, on‑time delivery.
• Conduct Customer Objective Review (COR) meetings and regular check‑ins to track progress and satisfaction.
• Support and mentor team members managing individual events.
• Identify opportunities to streamline processes and improve customer outcomes.

REQUIREMENTS

• CET Time Zone (Barcelona Preferred)
• At least 2 year degree
• 3+ years of customer service experience
• English Proficiency (C‑Level)

BENEFITS

• Unlimited PTO
• Health Benefits and Wellness Stipend
• Work Remotely
• Yearly Stipend for Professional Development
• Opportunities to Travel Around the World

Not sure if you are a perfect fit?

We encourage people of all backgrounds, experiences, and perspectives to apply. If you are excited about this role and willing to learn, we want to hear from you.

To apply, please email a cover letter, resume, and your favorite GIF to [e-mail].