3DaaS Program Manager – Business Operations and Process Management

HP; Sant Cugat del Vallès; Presencial; EUR 90.000 - 120.000; Jornada completa

Descripción de la vacante

HP seeks a 3DaaS Program Manager to lead worldwide business operations and process management for the 3DaaS program within HP Additive Manufacturing. You will ensure consistent execution, accurate billing, and coordinated customer support while driving automation and readiness for new products.

The role involves coordinating AMS, EMEA, and APJ regions, overseeing invoicing workflows, and improving revenue recognition. Relocation may be involved; full-time employment in Spain.

Formación

• Experience managing end-to-end program operations across multiple regions.
• Strong billing controls, invoicing workflows and revenue reconciliation.
• Ability to define responsibilities and optimize cross-functional handoffs.

Responsabilidades

• Oversee end-to-end processes for 3DaaS operations, including contracts, renewals, entitlements, and invoicing.
• Coordinate global program execution across regions and align stakeholders on priorities.
• Lead automation and process improvements for easier customer and partner experience.
• Provide operational reporting and risk visibility to management.

Conocimientos

Cross-functional program management

subscription operations

contract operations

billing and financial reconciliation

data analysis and reporting

stakeholder coordination

change management

Herramientas

Starfleet

BRIM invoicing

CPQ

Descripción del empleo

3DaaS Program Manager – Business Operations and Process Management Description - Job Summary Lead the business operations and process management of the worldwide 3DaaS program within HP Additive Manufacturing Business Operations. Ensure consistent execution across regions, accurate billing, effective partner compensation, and coordinated customer support. Drive process improvement and automation to support program growth and new product readiness.

Process management responsibilities

Manage the end-to-end operating processes supporting 3DaaS, including contract administration, renewals, entitlements, supplies replenishment, invoicing, and customer compensation. Define responsibilities and handoffs across Customer Success Managers, Service Operations Managers, the Contract Admin Team, Contract Management Operations, and regional stakeholders. Oversee the monthly invoicing workflow, from consumption and billing information in Starfleet through invoice requests, creation, customer delivery, and completion of tracking records. Identify billing discrepancies, missing or duplicate invoices, entitlement overlaps, and contract setup issues; coordinate investigation and corrective action. Govern customer compensation workflows, ensuring appropriate case assessment, CPQ approval, communication, and application of approved credits in the subsequent billing cycle. Maintain process documentation, operational controls, escalation paths, and continuity arrangements.

Business management responsibilities

Coordinate worldwide program execution across AMS, EMEA, and APJ, aligning regional teams on priorities, responsibilities, and operational issues. Monitor renewal and entitlement progress, highlight gaps against targets, and follow up with accountable teams. Manage the operational partner compensation cycle, including calculation validation, regional coordination, payment follow-up, and the transition from quarterly to monthly compensation. Work with Finance and billing teams to reconcile expected business activity, invoices, and recognized revenue, investigating timing differences and unexplained fluctuations. Coordinate resolution of customer and partner issues involving supplies, billing, credits, and service coverage. Provide management with operational reporting, risk visibility, and recommended improvement actions.

Transformation and program development

Lead the 3DaaS automation initiative supporting the MJF 1200 program, covering replenishment, delivery, invoicing, and end-to-end operational readiness. Define business requirements for integration between Starfleet and BRIM invoicing, reducing manual requests and repeated data handling. Improve customer and partner visibility into program activity and support clearer program guidance for sales and resellers. Lead invoicing accuracy and revenue reconciliation improvements, including documented data sources, validation rules, exception handling, and automated checks. Coordinate readiness testing, process qualification, and operational issue resolution during system migrations and program changes.

Key working relationships

• Regional Business Operations leaders
• Customer Success and Service Operations teams
• Contract Administration and Contract Management Operations
• Finance
• Services Category
• partner operations
• and systems, data, and automation teams

Capabilities required

• Cross-functional program management
• subscription and contractual operations
• process design and continuous improvement
• billing and financial reconciliation
• data analysis and reporting
• stakeholder coordination
• and change management

Measures of success

• Invoice accuracy and timeliness
• reduction in billing discrepancies and manual effort
• timely partner compensation
• renewal and entitlement completion
• escalation resolution
• operational readiness for new offerings and system changes

Job - Business Planning

Schedule - Full time

Shift - No shift premium (Spain)

Travel - Relocation

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"

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