2nd Line IT Support Engineer – Windows & Office 365

Allied Worldwide; Madrid; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A global IT services provider is seeking a skilled Technical Support Engineer to deliver onsite desktop and application support in Madrid. The role involves operating within a service desk environment, logging incidents accurately, and providing expertise in a range of technologies including Windows OS and Microsoft Office tools. Ideal candidates will have solid experience troubleshooting through various support channels, along with a good understanding of network configurations and ITIL practices.

Formación

• Experience in a Service Desk environment, managing tickets.
• Support for users in Windows 7 and 10 environments.
• Basic knowledge of LAN/WAN, TCP/IP protocols.

Responsabilidades

• Provide onsite desktop and application support to end users.
• Log all work via Service Desk Reporting Tool.
• Escalate critical incidents to management.

Conocimientos

Excellent knowledge of Windows Desktop Operating Systems

Experience in supporting Microsoft Office suite

Strong troubleshooting skills

Knowledge of TCP/IP and network configuration

Experience with mobile devices support

Herramientas

Service Desk Reporting Tool

Incident Management Tool

Active Directory

Microsoft Office 365

Windows Server

Descripción del empleo

A global IT services provider is seeking a skilled Technical Support Engineer to deliver onsite desktop and application support in Madrid. The role involves operating within a service desk environment, logging incidents accurately, and providing expertise in a range of technologies including Windows OS and Microsoft Office tools. Ideal candidates will have solid experience troubleshooting through various support channels, along with a good understanding of network configurations and ITIL practices.