2MH Customer Service Specialist

MediaMarktSaturn; el Prat de Llobregat; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An international retail company in Cataluña is seeking a motivated professional for a customer service role in the Control Tower team. The role involves handling customer inquiries, solving issues efficiently, and supporting logistics projects. Candidates should have experience in customer service and possess strong analytical and communication skills. A hybrid work model is offered, along with various benefits including subsidized meals and professional development opportunities.

Servicios

Professional development opportunities

Flexible entry hours

Subsidized meals

Health insurance

10% discount on products

Free gym and nutritionist services

Formación

• Relevant experience in customer service, administrative roles, logistics or retail.
• Experience in handling customer complaints and developing fast, accurate solutions.
• Strong written and spoken English; German is a plus.

Responsabilidades

• Handle incoming customer inquiries and complaints related to deliveries.
• Ensure timely execution of corrective actions and actively track their progress.
• Support the logistics project team in preparing complaint statistics.

Conocimientos

Customer service experience

Problem-solving orientation

Excellent communication skills

Strong analytical skills

Herramientas

Microsoft Office

Descripción del empleo

About Us

MediaMarktSaturn Global Business Services is the international financial hub that provides services to the countries within the MediaMarktSaturn Retail Group. Our mission is to deliver administrative, accounting, financial, and other cross‑functional services to the different MediaMarkt companies across Europe.

We believe in a diverse workforce : today we are nearly 400 employees from more than 30 different nationalities, speaking over 20 different languages. Diversity means quality!

Job Objective

We are looking for a motivated and analytically strong professional to support our Customer Service and Claims Department in the German marketplace. As part of the Control Tower team, you will work to ensure the customer queries are resolved in an efficient and professional manner. This role is ideal for someone who thrives in a dynamic environment, is eager to learn and grow under mentorship and most importantly is passionate about providing our customers with top notch service.

Your Profile

• Handle incoming customer inquiries and complaints (online & in-store) related to the delivery of large electrical appliances.
• Clarify and resolve issues in coordination with all relevant stakeholders, developing and implementing final solutions.
• Ensure timely execution of corrective actions and actively track their progress.
• Manage return processes, including organizing repairs, replacement deliveries, or product returns.
• Support the logistics project team in preparing complaint statistics, identifying root causes, and deriving actionable improvement measures.

Your Responsibilities

• Relevant experience in customer service, administrative roles, logistics or retail.
• Experience in handling customer complaints and developing fast, accurate solutions.
• Strong problem-solving orientation, independent working style, team spirit, and excellent communication skills.
• Solid analytical skills and attention to detail.
• Strong written and spoken English; German is a plus
• Knowledge of Microsoft Office.

Additional Benefits

• Opportunities for professional development and growth in a leading company in the sector.
• A dynamic and collaborative work environment.
• Flexible entry hours and shorter working days on Fridays, as well as on Wednesdays and Thursdays during the summer months.
• Hybrid work model : 2 days in the office and 3 from home (after the training period).
• Subsidized meals in the canteen, plus free coffee and fruit.
• Flexible compensation : meal vouchers, transportation vouchers, health insurance, and childcare vouchers.
• Company-sponsored English classes.
• 10% discount on all our products, plus free delivery for online purchases.
• And on top of that : free gym, physiotherapist, and nutritionist services at the office.