Customer Care

Hace 1 semana Sé de los primeros 25 solicitantes

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

¿Con quién trabajarás?

Wabtec es un proveedor líder mundial de equipos, sistemas, soluciones digitales y servicios de valor añadido para los sectores ferroviario de mercancías y transporte. Trabajarás en el departamento de Cadena de Suministro, brindando soporte integral a nuestros clientes y grupos de interés internos.

¿Cómo marcarás la diferencia?

Como Especialista en Atención al Cliente, será responsable de garantizar una experiencia de cliente excepcional a través del registro y seguimiento eficiente de pedidos, resolución proactiva de incidentes y apoyo continuo al equipo de ventas.

¿Cómo será tu día a día?

• Garantizar un proceso adecuado de registro de pedidos/contratos marco.
• Supervisar diariamente la cartera de pedidos y las reparaciones para garantizar el cumplimiento de los objetivos de entrega puntual, reparación y ventas.
• Supervisar las prioridades del cliente y resolver incidencias.
• Revisar la cartera de clientes, anticipando posibles retrasos, entregas anticipadas, incumplimientos de plazo, ofertas de reparación, etc.
• Negociar con los clientes para concretar reprogramaciones si es necesario. Trabajar de forma interdisciplinaria con los miembros de la plataforma del proyecto.
• Generar la documentación de envío y organizar el transporte (Garantía, Reparaciones, Aduanas, Proveedor Directo). Preparar la documentación aduanera cuando sea necesario.
• Representar a la cadena de suministro en la plataforma del proyecto, desde la revisión del contrato hasta el cierre del proyecto. Garantizar que los requisitos descritos por el cliente se respeten y se ejecuten según lo exige el proyecto.
• Asegurar un seguimiento regular con el cliente, resolviendo todas las preguntas y solicitudes de manera oportuna.
• Supervisar el indicador de entrega puntual (OTD) con el cliente.

¿Qué estamos buscando en ti?

• Diploma
• Más de 3 años de experiencia en Cadena de Suministro
• Conocimiento de inglés y español
• Dominio del sistema ERP y MS Office
• Orientación al cliente
• Capacidad para trabajar bajo presión de forma rápida y eficaz
• Trabajo en equipo

Legal authorization to work in EU is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Please note that we do not accept agency candidate submissions without a formalized agreement with Wabtec Talent Acquisition. If you are an agency/third party Recruiter and have not been engaged by Wabtec for this search, we do not owe you a fee if you submit a candidate to the applicant tracking system that is ultimately hired.

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value‑added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world‑class manufacturing and services, enabling the digital‑rail‑and‑transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com

Our Commitment To Embrace Diversity

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.