Recepcionista Hotel- Canfranc Estación Royal Hideaway Hotel-1

Recepcionista hotel- Canfranc estación Royal Hideaway Hotel

Canfranc Estación, a Royal Hideaway Hotel, Huesca, España

Tipo: Tiempo completo / Full time

Publicado hoy / Posted Today

Responsabilidades

• Organizar todas las tareas propias del departamento de Recepción con los clientes hospedados en el Hotel, desde antes de su llegada, durante su estancia y hasta la salida, y en concreto:
  • Formalizar las llegadas check‑in y bienvenida de clientes
  • Formalizar las salidas (check‑out) y despedida de cliente
  • Atención al cliente tanto personal como telefónica, durante toda la estancia
  • Funciones de conserjería y consigna
  • Revisión de reservas
  • Auditoría nocturna
  • En general otras tareas encomendadas por el jefe de recepción
• Formación: Grado en Turismo, Máster en Marketing o similar.
• Imprescindible formación específica en calidad turística.

Requisitos

• Experiencia: mínimo 2 años en atención al cliente y calidad en sector hotelero.
• Idiomas: inglés alto, valorable otros idiomas.
• Se valorarán conocimientos en: ofimática, hostelería, CRM, normativa ISO.

Beneficios

• You will have the opportunity to work in a flexible, collaborative, and responsible work environment, surrounded by the best colleagues.
• We understand that a committed and experienced team is essential for growth.
• That's why we have specific career plans available in different areas of the company, which you can join.
• You will have access to the best training programs in the market, tailored to your position within the company.
• Additionally, because we strongly believe in personal development, we provide a wide range of open training activities through our Barceló Campus e-learning platform.
• We invite you to explore Barceló Responsible, our Corporate Responsibility brand.
• This initiative encompasses numerous actions related to social, economic, and environmental development in all the locations where our company operates.
• We want you to join us in our commitment to building a better future!
• Exclusive discounts on hotels and travel for you, your family, and friends.
• Access to a health insurance policy with numerous advantages and special conditions for the Barceló group.
• Ongoing discounts with various companies related to leisure and free time.