Vehicle Return Specialist — Customer Experience

Europcar; København; Hybrid; DKK 165,000 - 248,000; Full time

Job summary

Europcar Mobility Group in Copenhagen is hiring a Car Return Agent to be the face of our return process. You will warmly greet customers, inspect vehicles upon return, and ensure the timely collection of keys and completion of rental paperwork.

The role emphasizes accurate vehicle condition reports, strong communication, and a proactive mindset to support branch operations. Prior customer service or logistics experience is valued, and you will join a team focused on delivering excellent customer

Qualifications

• Experience in customer service or operations preferred.
• Attention to detail and ability to document vehicle condition.
• Good communication and teamwork.

Responsibilities

• Greet and assist customers with professionalism and confidence when they return their vehicles
• Check a high volume of vehicles back into the rental fleet daily
• Identify and assess any potential new damage on vehicles, compiling necessary documentation for efficient evaluation
• Contribute to the Quality Control process to ensure fleet damage records are accurate and up to date
• Provide excellent customer service during all customer interactions, ensuring a smooth and satisfying return process
• Support other areas of the branch to ensure operations run efficiently and customer experiences are maximized
• Perform additional duties as requested by management to contribute to the success of the branch

Skills

Attention to detail

Customer service

Communication skills

Team player

Fast-paced

Vehicle inspection

Job description

Europcar Mobility Group in Copenhagen is hiring a Car Return Agent to be the face of our return process. You will warmly greet customers, inspect vehicles upon return, and ensure the timely collection of keys and completion of rental paperwork.

The role emphasizes accurate vehicle condition reports, strong communication, and a proactive mindset to support branch operations. Prior customer service or logistics experience is valued, and you will join a team focused on delivering excellent customer