Technical Supporter (Norwegian speaking)

Dalux; Københavns Kommune; On-site; DKK 420,000 - 600,000; Full time

Job summary

Dalux seeks a Technical Supporter to assist users of our BIM-enabled construction software, with a primary focus on Norwegian customers. You will work with contractors, owners, architects, and BIM managers to maximise tool value, supported by a global team of developers and consultants.

You will gain product mastery, resolve inquiries by phone or email, and contribute to knowledge base content while reporting bugs for a smoother user experience.

Qualifications

• Relevant education or experience with digital tools for the construction industry.
• Strong customer support mindset and problem-solving skills.
• Familiarity with BIM/3D models and construction workflows.

Responsibilities

• Build deep product knowledge and stay updated with new features (≈10/year).
• Answer customer questions via email and phone, from simple to complex.
• Assist consultants in mastering features and report bugs to the dev team.
• Write and update client-facing knowledge base content.

Skills

Norwegian language

Customer support

Analytical mindset

Patience & listening

Education

Relevant education or construction tools experience

Tools

BIM

Revit

Job description

First, who on earth is Dalux?

Dalux is an innovative ConTech company that is committed to push the boundaries of how technology can secure a smarter and more efficient construction and real estate industry. Today, we provide our user-friendly digital tools and BIM Technology (3D information models) to leading contractors and advisors in more than 150 countries. And we are not slowing down our expansion journey anytime soon, so this is a great time to join us and directly influence the future of Dalux!

Dalux is an innovative ConTech company that is committed to push the boundaries of how technology can secure a smarter and more efficient construction and real estate industry. Today, we provide our user-friendly digital tools and BIM Technology (3D information models) to leading contractors and advisors in more than 150 countries. And we are not slowing down our expansion journey anytime soon, so this is a great time to join us and directly influence the future of Dalux!

Awesome! But what will my new role be?

As a Technical Supporter, you will be responsible for providing technical assistance to users of our software across all phases, from planning and construction to renovation and maintenance, with a primary focus on supporting our Norwegian customers. With your knowledge of digital tools and your understanding of the construction industry, you’ll help contractors, building owners, architects, engineers, project managers, and BIM managers get the most out of our tools and features.

As part of a team of 16 skilled colleagues, your main responsibilities will include:

• Gaining a deep understanding of our products and continuously learning (we release new features around 10 times a year).
• Assisting customers with everyday questions—ranging from simple to complex—via email and phone.
• Supporting our consultants in mastering our many great features.
• Reporting bugs to our development team and keeping users updated.
• Writing and updating client-facing knowledge base content.

Here is what one of our current Technical Supporters says about the role:

"As a Technical Supporter at Dalux, I get the opportunity to work with and understand more about the commonly used software applications and how information is exchanged in the construction industry. During problem-solving, I work in close collaboration with our development department. Through this I learn and work with the different forms of data that is uploaded into our system, how this data is processed and what it looks like when it is presented."

Sure sounds exciting! How can I be considered for this role?

Our future colleague has a relevant education or previous experience with digital tools for the construction industry. Experience from the construction site or knowledge of the construction process is a big plus. As you will primarily focus on solving issues of a technical nature, experience with or a strong interest in construction software is important. Perhaps you have already worked with BIM, Revit, or similar. Our new colleague is also someone who thrives in an analytical role, always acting service-minded, with patience and good listening skills.

Our comapny language is English, but since this role involves communicating with Norwegian customers, fluency in Norwegian is essential. We have +1.000.000 users in Europe and offices in 31 different countries, so an additional language is an advantage.

So, why choose Dalux?

Glad you asked! At Dalux, we care. Not only about our work and customers, but about each other. Your work itself should be fun, challenging, and intriguing. But the working environment plays just as big a part in your job satisfaction, and therefore we view working overtime as so last year. We also don't believe in fancy titles and tight dress codes, instead we believe in having a light-hearted, informal, and welcoming workplace, with room for everyone.

Today, we have over 900 talented colleagues located across 31 countries in Europe and the Americas. In our HQ in Copenhagen you will join a team of 16 great colleagues who work together to maintain a great customer experience. Apart from this you will get to know many developers and consultants in your everyday task and therefor become one of the Daluxians who knows the most people both within our company and amongst our customers. Being a social company, we also enjoy hanging out for dinner, wine tasting, knitting club, a running club and a lot of other fun stuff!

About Dalux

Dalux work to make the construction and real estate industry smarter and more efficient. We currently have an international market-leading position. Our user-friendly digital tools and BIM technology (information models in 3D) are used by leading contractors, builders, and advisors in more than 150 countries. Since 2005, Dalux has been working daily to shift the boundaries of how technology can help people to secure smarter and more sustainable work processes in the construction and real estate industry. We continuously improve our existing technology with our users and develop new ground-breaking solutions. In recent years, we have launched several world news in the area, such as the world's fastest mobile BIM viewer and the first BIM-based Augmented Reality feature for the construction industry.

Application deadline

As soon as possible