Technical Specialist, Genesys Cloud & Ops Excellence (Hybrid)

Nordea; Taastrup; Hybrid; DKK 700.000 - 900.000; Vollzeit

Zusammenfassung

The role emphasizes strong IT skills, Power BI experience, and fluent Danish with professional English. Hybrid work model and integration with Nordic bank operations are central to this position.

Qualifikationen

• Experience with customer service tech systems; Genesys Cloud is a plus.
• Proficient in Power BI and data reporting.
• Strong IT skills and understanding of customer service platforms impact.
• Fluent Danish and professional English communication.
• Proven work experience or relevant educational background.

Aufgaben

• Maintaining and developing the functionality of Genesys technology and ensuring customer access to services.
• Participation in various projects and ensuring quality and successful implementation.
• Mapping and proactively communicating the impact of operational and technical changes to advisors.

Kenntnisse

Customer service mindset

Strong IT skills

Communication skills

Danish fluency

English proficiency

Tools

Genesys Cloud

Power BI

Jobbeschreibung

The role emphasizes strong IT skills, Power BI experience, and fluent Danish with professional English. Hybrid work model and integration with Nordic bank operations are central to this position.