Technical Specialist

Cari; Randers; Hybrid; DKK 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Company car

5 weeks holidays

Pension plan

Travel reimbursement

Job summary

AGCO seeks a dedicated Technical Support Specialist to maintain and improve customer satisfaction for dealers and distributors, across AGCO brands and platforms. You will provide daily technical assistance (office-based or on-site) using Tech Connect, Salesforce and One Number, and help promote product training.

Based in Randers with hybrid work, you will handle warranty policies, PSPs, and coordinate with factory support while communicating technical information clearly in English and Danish.

Qualifications

• Strong written and verbal English and Danish; confident presentation abilities.
• Team-oriented with prompt responses via email/calls/cases using Tech Connect/Salesforce.
• Customer and dealer focus with timely policy handling and PSP training.
• Solid understanding of agricultural/farm machinery markets and first-level technical support.
• Proficient with Microsoft Office and digital case management platforms.

Responsibilities

• Maintain and enhance customer, dealer, and distributor satisfaction by resolving technical issues and delivering superior support.
• Provide daily technical assistance (office-based and on-site) using AGCO systems like Tech Connect, Salesforce, and One Number; escalate as needed.
• Handle warranty policies per AGCO procedures and inform dealers/distributors about PSPs.
• Promote and support technical training for dealers and distributors; plan and deliver training sessions.
• Act as liaison between dealers, distributors and factory support; participate in meetings and events to communicate technical information.

Skills

English/Danish fluency

Stakeholder engagement

Response speed

Technical communication

Office & digital tools

Tools

Tech Connect

Salesforce

One Number

Job description

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.

The position is formaintainingand improving customer satisfaction among AGCO product owners by supporting Dealers and Distributors with technical issues and in service development. Support of Sales department/brands from technical point of view to gain new customers and increasing market share.

The role will be supporting across all AGCO Brands,productsand platforms.Daily technical support to the dealers and distributors office based (THD) or on site, including FUSE technology/Digital products andutilizingAGCO systems and processes such as Tech Connect, Salesforce, One Numberetc.

Your Impact:

• Customer & Dealer Satisfaction:Maintainand enhance customer, dealer, and distributor satisfaction by resolving technical issues and delivering superior support for AGCO core and branded products.
• Technical Support & Issue Resolution:Provide daily technicalassistance(office-based and on-site) using AGCO systems like Tech Connect, Salesforce, and One Number; escalat
• Warranty & Policy Management:Handle warranty policies per AGCO procedures, investigate complex cases, and ensure dealers/distributors are informed and compliant with PSPs.
• Training & Knowledge Sharing:Promote and support technical training for dealers and distributors, contribute to planning schedules, and deliver training sessions to strengthen technical capabilities.
• Communication & Representation:Act as a liaison between dealers, distributors, and factory support;participatein meetings, workshops, and marketing events to communicate technical information effectively.

YourExperience and Qualifications:

• Communication & Presentation:Strong written and verbal skills in English and Danish, with confident presentation abilities to influence and engage stakeholders.
• Collaboration & Responsiveness:Team-oriented mindset with a commitment to responding promptly to emails, calls, and cases via Tech Connect/Salesforce.
• Customer & Dealer Focus:Ensure dealer and distributor satisfaction throughtimelypolicy handling, mandatory PSP completion, and effective training coverage.
• Technical Expertise:Solid understanding of agricultural/farm machinery markets, ability to provide key failure information in recognized formats, and first-level technical support.
• Digital & PC Proficiency:Skilled in Microsoft Office tools (PowerPoint, Excel) and adept at using digital platforms for case management and communication.

Your Benefits:

• Bonus:You are eligible for the AGCO Incentive Compensation Plan, offering up to _% of your annual base salary, pro-rated from your start date and based on performance and continued employment at the time of payout.
• Company Car:You are entitled to a job-allocated car as per company policy, subject to income tax for its use.
• Holidays:You will receive 5 weeks of holiday under the Danish Holiday Act plus 1additionalnon-statutory week as per company rules.
• Health Insurance:Health insurance coverage is provided
• Pension:You will be enrolled in the company pension scheme with Nordea Pension.
• Travel Expenses:Travel required for your role will be reimbursed according to the company’s expense and travel policy.

Your Workplace:

You will work in Hybrid modewith our wonderful AGCO Colleagues in AGCO A/SDronningborgAlle 2,8930Randers NØ.

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds,culturesand perspectives.

Join us as we bring agriculture into the future