Technical Services Representative

Sherwin-Williams; Herning Kommune; On-site; DKK 450,000 - 575,000; Full time

Job summary

Sherwin-Williams in Denmark is seeking a customer-focused technical support professional to provide daily technical assistance and troubleshooting for existing and new customers. You will work closely with Sales, Production and our laboratory team in Sweden to resolve challenges and strengthen relationships.

The role involves training customers, contributing to product development, and maintaining up-to-date knowledge of tinting systems such as LargoTint, LargoMatch and LargoBets, with travel

Qualifications

• Strong technical understanding and interest in solving practical customer problems.
• Ability to understand technical terminology and apply it in a customer-facing context.
• Experience from a technical/industrial environment is an advantage.
• Willingness to travel as required by the role.

Responsibilities

• Provide daily technical support and troubleshooting for existing and new customers.
• Develop strong customer relationships through improvement projects within surface treatment.
• Support the Sales organization with technical problem-solving.
• Record and report all customer activities in the CRM system.
• Coordinate and handle customer complaints with the Sales organization.
• Follow up on documentation and run sheets with customers.
• Maintain up-to-date knowledge of tinting systems (LargoTint, LargoMatch, LargoBets).
• Take primary responsibility for tinting machines and related equipment at customer sites.
• Contribute to product and technical competence development with Sales and Production.
• Participate in product development with the lab team in Sweden.
• Deliver training and competence development for customers.
• Travel domestically and internationally as required.

Skills

Strong technical understanding

Technical terminology

Customer-oriented approach

Problem-solving skills

Organizational skills

Independent yet team player

Willingness to travel

Learn new technologies

Job description

Job Description

In this role, you will provide technical support to existing and new customers, help solve technical challenges, strengthen customer relationships and support our sales organization with your technical expertise. You will work closely with customers, Sales, Production and our laboratory team in Sweden.

Responsibilities

Your Main Responsibilities

• Provide daily technical support and troubleshooting for existing and new customers.
• Develop strong customer relationships through improvement projects within surface treatment.
• Support the Sales organization with technical problem-solving.
• Record and report all customer activities in the CRM system.
• Coordinate and handle customer complaints together with the Sales organization.
• Follow up on TDS documentation and application/run sheets with customers.
• Maintain up-to-date knowledge of the company's tinting systems, including LargoTint, LargoMatch and LargoBets.
• Support technical problem-solving across Sales and Production.
• Take primary responsibility for tinting machines and related equipment at customer sites.
• Contribute to product and technical competence development together with Sales and Production.
• Participate in product development in close cooperation with our laboratory team in Sweden.
• Deliver training and competence development for our customers.
• Travel domestically and internationally as required.

Qualifications

What We Are Looking For

Technical & Professional Skills

• Strong technical understanding and an interest in solving practical customer problems.
• Ability to understand technical terminology and apply technical knowledge in a customer-facing environment.
• Experience from a technical, industrial, production, surface treatment or related environment is an advantage.
• Ability and willingness to learn new technologies, products and systems.
• Customer-oriented approach with strong problem-solving skills.
• Good organizational skills and the ability to manage several priorities and deadlines.
• Comfortable working independently while also contributing actively to a team.
• Willingness to travel as required by the role.

Personal Competencies

• Adaptability – You embrace change and see it as an opportunity to learn and develop.
• Communication – You communicate clearly, listen carefully and make sure your message is understood.
• Teamwork – You contribute positively to common goals, share knowledge and support your colleagues.
• Initiative – You identify opportunities, propose solutions and take action when needed.
• Technical curiosity – You continuously develop your technical knowledge and share your experience with others.

What We Offer

• Annual gross salary of 450 000 DKK to 575 000 DKK
• An opportunity to work in an international organization within Product Finishes EMEAI.
• A customer-facing technical role with a high degree of responsibility.
• The opportunity to work closely with Sales, Production and our laboratory team in Sweden.
• Exposure to customer projects, technical problem-solving and product development.
• Opportunities to develop your technical and commercial competencies.
• A collaborative environment where your knowledge and ideas can make a real difference.

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being

Career … with opportunities to learn, develop new skills and grow your contribution

Connection … with an inclusive team and commitment to our own and broader communities

It's all here for you... let’s Create Your Possible

Eligibility to Work

You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.

Equal Opportunity Employer

An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.