Bilingual CS Representative (Swedish/English) – Barcelona

Concentrix Sweden AB; Denmark; À distance; DKK 147 000 - 197 000; Plein temps

Avantages offerts par ce poste

Full paid training

Career development programs

Central on-site locations

Résumé du poste

Concentrix Sweden AB is seeking a Customer Service Representative to join our Barcelona-based onsite team. You will handle customer contacts via multiple channels, log details, and resolve requests within SLA.

Training and ongoing support are provided to help you grow with the company. The role emphasizes strong communication, a customer-first mindset, and ownership of calls to resolution while maintaining knowledge of relevant applications.

Qualifications

• Bilingual in Swedish and advanced in English.
• Strong customer care skills and ability to listen to customers' needs.
• Experience in customer service environment is desirable.

Responsabilités

• Handle incoming customer contacts via telephone, email, chat or alerts and resolve requests.
• Log call details and ensure responses and resolutions within SLA.
• Maintain product and application knowledge for customers.
• Ensure contractual SLA is maintained.

Connaissances

Swedish

English

Customer service

Description du poste

Concentrix Sweden AB is seeking a Customer Service Representative to join our Barcelona-based onsite team. You will handle customer contacts via multiple channels, log details, and resolve requests within SLA.

Training and ongoing support are provided to help you grow with the company. The role emphasizes strong communication, a customer-first mindset, and ownership of calls to resolution while maintaining knowledge of relevant applications.