IT Operations Team Leader

dssmith; Grenaa; Hybrid; DKK 700,000 - 900,000; Full time

Job summary

DS Smith is seeking an IT Operations Team Leader to guide a regional IT infrastructure team across the business. You will balance hands-on technical leadership with people management, ensuring reliable and secure IT services and leading critical projects.

You will collaborate with regional and global stakeholders, driving continuous improvement while developing team performance. The role requires travel within the region and a hybrid work model.

Qualifications

• Proven experience leading IT infrastructure or operations teams.
• Strong technical knowledge of servers, networks, storage and virtualization.
• Experience with ITIL and ITSM frameworks.
• Excellent troubleshooting, problem-solving and analytical skills.
• Demonstrated experience delivering infrastructure projects and managing stakeholders.

Responsibilities

• Leading, coaching and developing a high-performing IT infrastructure team.
• Managing workload allocation, priorities and team performance to ensure service excellence.
• Providing technical guidance, mentoring and support to team members.
• Overseeing the daily operation of infrastructure services, including servers, networks, storage and telecommunications.
• Ensuring the availability, security and performance of IT systems and services.
• Developing and implementing infrastructure standards, processes and best practices.
• Monitoring systems proactively and driving preventative measures to minimise service disruption.
• Leading and delivering infrastructure projects from planning through to implementation.

Skills

IT leadership

ITIL

Troubleshooting

Network & server management

Stakeholder management

Cloud platforms (Azure/AWS)

Education

Degree in Computer Science/Information Technology or related

Tools

ITSM tools

Cloud platforms (Azure/AWS)

Job description

IT Operations Team Leader

Location: Grenaa or Taulov, Denmark

Type: Full-time, Permanent

Language Requirement: English (Fluent), Danish (Fluent)

Workplace Model: Hybrid - 60% work from home permitted

Travel: Up to 30% (Denmark & Sweden)

Reporting to: IT Regional Infrastructure Manager

About the Role

We're looking for an experienced and people-focused IT Operations Team Leader to join our Shared Services team. This is an exciting opportunity to lead a team of IT infrastructure professionals responsible for delivering reliable, secure and high-performing IT services across the business.

As IT Operations Team Leader, you will oversee the day-to-day management of our IT infrastructure environment, including servers, networks, storage and telecommunications systems. You will provide technical leadership, support strategic infrastructure projects, drive continuous improvement and ensure the effective delivery of services that enable business success.

Working closely with regional and global stakeholders, you will balance Hands-on technical expertise with strong leadership capabilities, helping to develop team performance while ensuring operational excellence across the IT estate.

Key responsibilities include:

• Leading, coaching and developing a high-performing IT infrastructure team
• Managing workload allocation, priorities and team performance to ensure service excellence
• Providing technical guidance, mentoring and support to team members
• Overseeing the daily operation of infrastructure services, including servers, networks, storage and telecommunications
• Ensuring the availability, security and performance of IT systems and services
• Developing and implementing infrastructure standards, processes and best practices
• Monitoring systems proactively and driving preventative measures to minimise service disruption
• Leading and delivering infrastructure projects from planning through to implementation
• Managing project budgets, resources, timelines and stakeholder expectations
• Coordinating incident response activities and providing leadership during critical outages
• Conducting root cause analysis and implementing measures to prevent recurring incidents
• Supporting capacity planning activities to ensure infrastructure can meet future business demands
• Managing relationships with infrastructure vendors and service providers, including contract and SLA performance
• Driving continuous improvement initiatives to enhance service quality, efficiency and resilience

This role offers a fantastic opportunity to combine technical leadership with people management in a dynamic international environment, helping shape the future of our infrastructure services whilst developing and growing a talented team.

About You

You are an experienced IT infrastructure professional with a strong background in operational leadership and a passion for building high-performing teams.

We're looking for:

• Proven experience leading IT infrastructure or operations teams
• Strong technical knowledge of server, network, storage and virtualisation technologies
• Experience working within IT Service Management frameworks, such as ITIL
• Excellent troubleshooting, problem-solving and analytical skills
• Demonstrated experience delivering infrastructure projects and managing stakeholders
• Excellent communication skills, with the ability to engage both technical and non-technical audiences
• A collaborative leadership style with the ability to motivate and develop others
• A degree in Computer Science, Information Technology or a related discipline, or equivalent relevant experience

Desirable experience includes:

• Experience with cloud platforms such as Microsoft Azure and/or AWS
• Industry certifications including Microsoft, Cisco, CompTIA or equivalent
• Advanced network experience and / or Cisco certification is a plus

Additional Information

Standard working hours are Monday to Friday, 08:00 to 16:00 (local time)

Regular travel within the region is required (approximately 25-30%)

A valid driving licence is required

About Us

We are DS Smith, together with International Paper, a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people who challenge and support one another to create positive change.

Our colleagues across Europe, the Middle East, Africa and North America bring expertise across innovation, manufacturing, design, sales, sustainability, supply chain and technology. Together, we help our customers make the world safer, more productive and more sustainable.

To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued and everyone has an equal opportunity to succeed.

Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generat