Support Consultant - Digital welfare

Egsoftware; Odense; On-site; DKK 420,000 - 540,000; Full time

Benefits offered by this job

Thorough training

Friendly team

Job summary

EG Digital Welfare is seeking a skilled Support Consultant to deliver technical and functional support for our IT solutions to public and private organisations across the country. You will handle inquiries via phone, web, and email, maintain procedures, and collaborate with cross-functional teams while building strong customer relationships.

You will be joining a team that values proactive knowledge sharing, and you will gain thorough training with the potential to expand responsibilities to

Qualifications

• Experience in product or technical customer support.
• Fluent in Danish and English.
• Interest in AI and how it can improve workflows.
• Familiarity with ITIL concepts is a plus.

Responsibilities

• Provide technical and functional support for IT solutions.
• Handle enquiries via phone, web, and email in a professional, friendly manner.
• Collaborate with colleagues across departments and with development/product teams.
• Maintain internal procedures and process descriptions for support handling.
• Share knowledge with colleagues on products and procedures.

Skills

Customer support

Technical support

Communication

Danish language

English language

AI awareness

Tools

Office 365

Job description

Help public and private organisations across the country get real, hands-on IT support - solving everyday problems and turning frustration into a five-star customer experience.

Do you get a kick out of giving your customers great, professional service? Are you quick to adapt, and can you send a smile down the phone line?

Then you might just be who we're looking for!

As part of the department

At EG Digital Welfare, we're looking for a skilled and structured Support Consultant to service our customers - both public and private organisations across the country. You're motivated by product and customer support, and you see it as your mission to help others succeed in their everyday work.

You’ll join a dedicated team who are passionate about our products and our customers. Your role will be to provide technical and functional support for our IT solutions. Support plays a key role in EG Digital Welfare and helps drive high customer satisfaction.

You’ll handle enquiries concerning our product SafetyNet, and it will be a real advantage if you have experience with the product.

If you don't already know the product, that's not a dealbreaker - you'll get thorough training, and over time more products may be added to your remit, for example "SensumOne"

Your role: Solve, Support, and Share Knowledge

As our new Support Consultant, you'll solve problems of varying complexity for our customers. We get many different types of enquiries - by phone, web, and email - and we always handle them professionally, and with a smile. It's important to us that our customers know who we are, so we give you room to be yourself and build your own relationships with them. Your tasks will include:

• Support on SafetyNet.
• Handling and reporting system errors, and following up on them.
• Close collaboration with colleagues across departments, as well as with our development and product teams.
• Maintaining internal procedures and process descriptions for handling support enquiries.
• Sharing knowledge with colleagues on products and procedures through a specialist role.
• Phone and written communication with our customers.

We work continuously with AI to improve our workflows, and over time we expect the role to also include forwarding AI-generated suggestions to our developers.

Our opening hours are 08:00-16:00, Monday to Friday, and the job is primarily based at our office in Odense.

You are the ideal candidate if you

You bring good energy and an open, communicative personality. We imagine you have experience from product or technical customer support. It's an advantage to know one or more of our products, or to have worked in a related field, but it's not a requirement. We're a diverse team with different backgrounds, and that's part of what makes us successful. It matters to us that:

• You enjoy being a problem solver, and thrive in a working day that's unpredictable.
• It comes naturally to you to put yourself in the customer's shoes and understand their needs.
• You always see possibilities rather than limitations.
• You can keep an overview when things get busy, and prioritise between need-to-have and nice-to-have - while keeping your customer service helpful and welcoming.
• You're responsible and outgoing, and - not least - can send a smile down the phone line.
• You want to be part of a close-knit team and help your colleagues during busy periods.
• Speak and write fluent Danish, which you'll use in your daily customer interactions, and communicate well in English within an international organisation.
• You're curious about - or already experienced with - AI, as we're increasingly using AI to improve how we work.

On top of this, you're an experienced IT super-user with a natural interest in IT. You'll work with a wide range of systems, so it's important that you can quickly get to grips with them to give our customers the best possible service. You know your way around the Office suite, and we expect you to seek out knowledge and stay up to date on new product changes. Familiarity with ITIL concepts such as Incident, Service Request, and Major Incident is an advantage, but not a requirement.

What's in it for you?

• An exciting and varied working day, in dialogue with many different people.
• A professional environment with an open, informal tone.
• A team that values good humor and having fun together.
• Skilled, engaged colleagues who know they only get better through collaboration and active knowledge-sharing.
• Great opportunities to develop your professional and personal skills, and to help shape our solutions.
• A strong focus on health and wellbeing.
• A 37-hour working week - location Odense.
• Salary by agreement.

Our Values:

Lead the Industry - We bring deep industry expertise and help our customers lead their industry.

Make it Happen - We take ownership, move fast and deliver real impact.

Stronger Together - We collaborate across borders with high standards, trust, openness and no politics.

At EG, we build software that makes a difference.

Our industry-specific software help people and businesses work smarter every day. From doctors spending more time with patients to builders running safer, more efficient projects.

Our software is built by peers from the industry and backed by EG's scale for stability, innovation, and security.

If you're ambitious, curious, and take pride in ownership, you'll thrive here. You'll be trusted to grow your skills, shape meaningful solutions, and make an impact together with talented colleagues across borders.

Join us in creating software that works for people - not software that makes people work.

Curious what it's really like to work at EG?

Explore life at EG, meet some of your future colleagues, and see our values in action: Working at EG

See all our open positions here

Learn more about EG here.
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