Specialist, Retail Operations - Inventory Process & Control Excellence

Pandora A/S; København; On-site; DKK 600,000 - 900,000; Full time

Job summary

Pandora A/S in Copenhagen is seeking a Specialist, Retail Operations – Inventory Process & Control Excellence to strengthen inventory accuracy, ensure operational compliance, and reduce losses across markets.

You will investigate inventory discrepancies, develop practical controls, and translate findings into improved procedures and dashboards, collaborating with Finance, Retail Operations, and Global Security to deliver measurable improvements.

Qualifications

• 3–6 years in retail operations or related fields.
• Experience investigating variances, shrink, or cash issues.
• Strong analytical and investigative skills, including root cause analysis.
• Experience developing SOPs and process documentation.
• Excellent presentation and stakeholder management skills.
• Advanced Excel and BI/reporting tool experience.

Responsibilities

• Monitor inventory accuracy and compliance across markets.
• Analyse adjustments, exception reports, and cycle counts.
• Investigate discrepancies, fraud, refunds, and discounts.
• Develop and maintain SOPs and control frameworks.
• Produce dashboards and present findings to leadership.
• Collaborate with Finance, HR, and Security on investigations.

Skills

Inventory analysis

Loss prevention

Data-driven investigation

SOP development

Stakeholder communication

Tools

Excel

BI tools

Job description

Are you an analytical and investigative professional who knows how to uncover the reasons behind inventory discrepancies and operational losses? Do you enjoy turning complex findings into practical controls, clearer processes, and measurable improvements? Then, keep on reading!

About the Role

As Specialist, Retail Operations – Inventory Process & Control Excellence, you will help strengthen inventory accuracy, operational compliance, and loss prevention across Pandora. You will investigate inventory, cash, fraud, refund, and discount-related discrepancies, identify trends and risks, and recommend corrective and preventative actions.

Working across functions and markets, you will turn data and investigation findings into stronger controls, improved procedures, and actionable insights. You will also present your findings and recommendations to operational teams and senior leadership, making strong communication and presentation skills essential to your success.

Key Responsibilities

• Monitor inventory accuracy, stock integrity, and compliance across O&O markets.
• Analyse inventory adjustments, exception reports, stocktake results, and cycle count variances.
• Partner with markets to resolve inventory issues, improve stock accuracy, and strengthen governance standards and controls.
• Investigate significant inventory discrepancies, shrink, reconciliation issues, cash discrepancies, fraud, refund abuse, suspicious transactions, and discount misuse.
• Identify patterns, operational risks, control gaps, and potential policy violations.
• Conduct root cause analyses and recommend practical corrective and preventative actions.
• Track remediation plans and support audit and compliance activities.
• Collaborate with Finance, HR, Retail Operations, and Global Physical Security on investigations and follow-up actions.
• Develop and maintain SOPs, control frameworks, and operational guidelines.
• Translate investigation findings into stronger processes and preventative controls.
• Support continuous improvement, standardization, and automation initiatives.
• Contribute to the implementation of new systems, tools, and operational processes.
• Produce reporting on inventory, shrink, cash, fraud, discounts, and compliance.
• Develop dashboards and presentations that highlight trends, risks, and performance opportunities.
• Communicate complex findings clearly and present evidence-based recommendations to operational stakeholders and senior leaders.
• Partner with Retail Operations, Finance, Internal Audit, Supply Chain, HR, Global Physical Security, and Digital & Technology.
• Support global initiatives focused on inventory, controls, fraud prevention, and operational excellence.
• Act as a subject matter expert on inventory controls and investigations, sharing insights and best practices across markets and functions.

What is needed to succeed

• 3-6 years of experience in retail operations, inventory management, loss prevention, audit, financial controls, fraud prevention, or a related area.
• Practical experience investigating inventory variances, stock losses, cash issues, fraud, or discount misuse.
• Strong analytical and investigative skills, including experience with root cause analysis.
• Experience developing SOPs, controls, and process documentation.
• Strong presentation skills and confidence communicating with large groups and senior stakeholders.
• Advanced Excel skills and experience using reporting or BI tools.
• Excellent communication, collaboration, and stakeholder management skills.
• A proactive, data-driven approach and the ability to translate complex issues into practical solutions.
• Experience working across multiple markets or in a global organization is preferred.

You can also read more about Pandora on our corporate site www.pandoragroup.com.

Icing on the cake
You will be working out of our Head Office in Copenhagen V. Besides our beautiful interior design, we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational - and delivers a true Pandora experience to anyone who works here or comes to visit.

About Pandora
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.