Site Reliability Engineer

Centrica plc; Aalborg; On-site; DKK 600,000 - 900,000; Full time

Job summary

Centrica Energy is seeking an IT Operations professional to ensure stability, reliability and operational effectiveness of essential services within RET&O Operations. You will contribute across incident management, service management, access governance, and automation while partnering with technical teams and business stakeholders.

Your role includes monitoring system health, supporting incident response, and maturing ITSM practices with service catalogs, reporting and SLAs to drive efficient,

Qualifications

• Strong analytical and problem-solving abilities.
• Background in IT Operations, Service Management, Application Support, Service Desk or related IT disciplines.
• Experience with monitoring tools and operational dashboards.
• Knowledge of Incident, Change, and Problem Management and ITSM processes.
• Experience with service support processes and operational governance.
• Ability to collaborate with technical and business stakeholders.
• Working knowledge of ITIL and service management best practices.
• Excellent communication and documentation skills.
• Comfortable working under pressure in fast-paced environments.

Responsibilities

• Monitor system health and performance using dashboards and tools.
• Respond to incidents and drive root cause analysis and corrective actions.
• Collaborate with service owners to improve reliability and reduce risk.
• Maintain and optimize incident, change, problem, and request management processes.
• Support and manage access management for critical platforms, ensuring security and efficiency.
• Drive automation initiatives to reduce manual tasks and improve delivery.
• Develop ITSM maturity including service catalogs, reporting, and SLAs.
• Contribute to operational reporting and continuous improvement initiatives.
• Document operational procedures and ensure compliance with standards.

Skills

Analytical skills

IT operations background

Monitoring tools

ITIL knowledge

Service management

End-user support

Stakeholder collaboration

Communication skills

Documentation

Job description

About your team:

At Centrica Energy, our mission is to move it. We're energy movers by nature. We're a global renewable energy trading company which helps move energy from source to use - powering businesses, homes, and societies as they transition to a new sustainable energy future. If the idea of working to create a sustainable energy future also moves you, we may very well be the right place for you. Join a team that keeps critical business services running smoothly and helps shape how technology is operated across Centrica Energy.

About RET&O Operations

RET&O Operations acts as the operational backbone of the Route to Market and Energy Trading landscape. We work across development teams, platform teams, and business stakeholders to ensure services are reliable, well governed, and continuously improving. Our mission extends beyond incident response. We help define how services are operated, support change and service management processes, improve operational transparency, reduce manual work through automation, and drive operational excellence across the organisation. Through close collaboration with both business and technology teams, we help ensure that critical services can scale safely and reliably as the business evolves.

About the Role

In this role, you will be responsible for maintaining the stability, reliability, and operational effectiveness of essential services within RET&O Operations. You will contribute across incident management, service management, access governance, operational support, and automation initiatives while helping mature our ITSM capabilities. Acting as a key link between technical teams, business stakeholders, and end users, you will help ensure services are operated efficiently, support processes are effective, and operational risks are proactively managed.

Your key responsibilities will be to:

• Monitor system health and performance using operational dashboards and tools.
• Respond to incidents, support root cause analysis, and corrective and preventive actions.
• Collaborate with service owners to improve reliability, operational readiness, and reduce operational risk.
• Maintain and optimize operational processes, including incident, change, problem, and request management.
• Support and manage access management processes for critical business platforms, ensuring compliance, security, and efficiency.
• Drive automation initiatives to reduce manual operational tasks and improve service delivery.
• Support the development and maturity of IT Service Management practices, including service catalogues, service reporting, SLAs, and operational governance.
• Contribute to operational reporting, service performance analysis, and continuous improvement initiatives.
• Document operational procedures and ensure compliance with standards.

About You

You are proactive, detail-oriented, and passionate about operational excellence. You enjoy solving problems, improving processes, and finding opportunities to remove manual work through automation. You thrive in dynamic environments and enjoy working with both technical and business stakeholders to improve how services are delivered and operated. You bring hands-on IT experience and understand how modern systems, integrations, and operational processes function in real-world environments.

We are looking for someone with:

• Strong analytical and problem-solving skills.
• A background in IT Operations, Service Management, Application Support, Service Desk, or other relevant IT disciplines.
• Experience with monitoring tools and operational dashboards.
• Knowledge of Incident Management, Change Management, Problem Management, and IT Service Management processes.
• Experience working with service support processes, operational governance, or end-user support services.
• Ability to collaborate effectively with technical and business stakeholders.
• Working knowledge of ITIL principles and service management best practices.
• Excellent communication and documentation skills.
• Comfortable working under pressure in fast-paced environments.

About Centrica Energy

We are Centrica Energy, the trading and optimisation arm of Centrica plc. We move energy from source to use, connecting producers, suppliers, and offtakers to wholesale energy markets through trading, optimisation, and risk management. Our work spans power, gas, renewable energy, flexibility assets, and route-to-market services. By combining deep market expertise, advanced analytics, and strong commercial capabilities, we help customers and partners manage risk, unlock value, and participate in the changing energy system. Technology plays a central role in how we operate. From data-driven trading and asset optimisation to digital platforms that support real-time decision-making, we use insight and innovation to respond to increasingly complex and fast-moving markets. We are ambitious about the role we can play in the energy transition. By bringing together talented people across locations, disciplines, and specialisms, we are helping build a more sustainable, flexible, and efficient energy future - and we would love for you to be part of that journey.

#LI-CET Why should you apply?

We're not a perfect place – but we're a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That's why we've designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.

Visit the link below to discover why we're a great place to work and what being part of more means for you. https://www.morethanacareer.energy/centricaenergy If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority. Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey. We're a family of brands revolutionising how we power the planet. When it comes to energy, no one does it like us. We make it, store it, move it, sell it and mend it. We're made up of 12 different businesses, but united by our purpose as Centrica. We're energisers. Our journey to a greener, fairer future is powered by individuals like you. Through innovative green products, intelligent energy solutions and developing smarter ways to use and save energy, we're not just part of the energy transition, we're leading it. Our commitment goes beyond sustainability. Together we're bringing our collective energies to create positive change in our local communities. If you immerse yourself in our fight to change tomorrow, you might just find your why. We're looking for people to add to our culture – not fit in with it. We're building a community where you can be unapologetically you, where differences are celebrated, and where everyone can belong. Real inclusivity also means supporting the different realities our people face. That's why we have the UK's best Carers Policy and are continually building our approach to flexibility and wellbeing. Of course, we love having fun too. We're a people place after all.